Customer Success Executive

We are looking for a Customer Success Executive with 1 + years of experience , who can independently manage enterprise clients post-sales, oversee platform implementation, and lead a small team to ensure long-term adoption and satisfaction. This role demands strong communication skills, hands-on leadership, and a willingness to travel for client success.

Job Overview

As a Customer Success Executive, you will be the primary contact for enterprise clients, responsible for onboarding, implementation, and ongoing relationship management. You will drive product adoption, manage a small customer success team, and work closely with product managers, technical teams, and client stakeholders to deliver business value and measurable outcomes.

Key Responsibilities

Client Relationship Management

Build and nurture strong relationships with key client stakeholders (primarily MNCs and IT services).

Act as the primary point of contact for post-sales engagement, feedback, and escalations.

Monitor client satisfaction, usage trends, and proactively address concerns.

Implementation & Onboarding

Understand client workflows and configure the platform to align with their processes.

Plan and manage implementation and onboarding timelines with internal teams.

Conduct product demos, training, and support User Acceptance Testing (UAT) and go-live.

Team Coordination

Manage a small team of implementation or support executives.

Assign tasks, review progress, and ensure timely client deliverables.

Support team growth and performance with mentorship and guidance.

Adoption & Retention

Drive product usage and feature adoption across client organizations.

Identify upsell / cross-sell opportunities in collaboration with account managers.

Collect structured feedback and translate client needs into product insights.

Travel & On-site Support

Travel to client locations for implementation support, relationship management, and training as required.

Issue Resolution

Coordinate with support and product teams to resolve technical and functional issues.

Document client-specific resolutions and maintain a shared knowledge base.

Reporting & Documentation

Maintain up-to-date documentation on client configurations, SOPs, and status reports.

Share regular progress updates and success metrics with internal stakeholders.

Qualifications and Skills

Technical & Product Skills

Good understanding of SaaS platforms, business process automation, and enterprise workflows.

Prior experience in software onboarding, CRM / ERP configuration, or client success roles.

Proficient in tools like ticketing systems, spreadsheets, and basic reporting dashboards.

Customer-Facing & Leadership Skills

Excellent verbal and written communication in English.

Strong client management skills with experience working with senior stakeholders.

Ability to lead a small team and handle multiple client accounts simultaneously.

General Skills

Minimum 1 year of experience in customer success, implementation, or software client engagement roles.

Highly organized, self-driven, and solution-oriented with a bias for action.

Bachelor’s degree in Engineering, Computer Applications, or a related discipline.

Work Schedule and Location

Work Type : Full-time, On-site + Client Travel

Base Location : Hyderabad, India

Travel : 20–40% (primarily within metro cities in India)

Working Hours : 9-hour shift with flexibility

Working Days : 5 days a week (Mon–Fri)

What We Offer

Competitive Compensation : Salary + Travel Allowance + Incentives

Career Growth : Path to Senior Customer Success Manager or Client Engagement Lead roles

Culture : Ownership-driven, collaborative, and growth-oriented work environment

Skill Development : Exposure to real-world enterprise use cases and SaaS delivery at scale

Join Us!

If you’re passionate about creating great client experiences, love solving real-world business problems, and are ready to take ownership in the SaaS space— Colosseum Tech Solutions Pvt Ltd invites you to grow with us.