No longer accepting applications
Sr. QA & Technical Support Analyst
HNR Techamritsar, punjab, in2 days ago
Job descriptionBuild and execute test cases across test cycles (unit, integration, regression, acceptance, performance). Perform manual testing, including functional, regression, exploratory, and compatibility testing. Design, organize, and execute comprehensive test suites and test cases. Identify, document, and track defects using JIRA or similar issue trackers. Validate fixes and ensure smooth deployments. Execute automated and manual testing for feature releases, bug fixes, and configurations. Conduct performance, load, and stress testing to ensure system reliability. Lead or support UAT testing cycles and consolidate user feedback. Run and maintain regression test suites for web and mobile applications (iOS & Android). BDD Framework (Cucumber) – Create feature files, step definitions, and implement BDD scenarios. Selenium Automation – Develop and maintain automated UI test scripts for web applications. Appium Automation – Create and execute mobile automation scripts for Android / iOS applications. CI / CD Integration – Integrate automated test execution with Jenkins, Azure DevOps, or GitHub Actions. Git Version Control – Manage repositories, branches, merges, and pull requests. Develop and maintain support documentation, SOPs, FAQs, and escalation playbooks. Create and manage a central knowledge base for system workflows, troubleshooting steps, and technical guides. Document system, infrastructure, and application changes, including change logs, impact notes, and rollback procedures. Work closely with development, DevOps, and product teams to streamline support and testing processes. Participate in Agile ceremonies and adapt to iterative development workflows. Provide actionable feedback to improve test coverage, platform reliability, and support efficiency. Identify opportunities for automation or workflow enhancements. Strong experience in manual testing and automation testing (Selenium, Cucumber, Appium). Experience in automated API / UI / mobile testing. Exposure to DevOps tools (GitHub, Jenkins, Docker – execution / observation level). Understanding of Azure / AWS cloud environments. Basic programming foundation in C#, Java, or .NET. Experience in CI / CD integration for automated test execution. Comfortable with mobile app troubleshooting and connectivity diagnostics. Strong problem-solving mindset and patience during support interactions. Clear and concise communicator capable of translating technical details for both technical and non-technical users. Self-motivated, eager to learn, and adaptable to new tools and processes. Critical thinking and sound decision-making in complex scenarios. Demonstrates initiative, ownership, and accountability—leading by example. Ability to thrive in a dynamic, evolving environment. Degree in Computer Science, Engineering, or a related discipline. Certification in QA methodologies / tools. Certifications in DevOps, Mobile App Development, or AWS / Azure Cloud (preferred). Inspiring and focused work environment. Performance-driven culture with collaborative reviews and feedback. Opportunities to learn new technologies and grow within the company. Exposure to complex, international projects. Team of passionate professionals striving for top-quality work.
Job Summary
We’re seeking a detail-oriented and proactive QA & Technical Support Analyst to ensure stability, performance, and quality across our systems. You will manage support operations, perform testing, maintain documentation, and contribute to process improvements. Your work will help ensure seamless operations, dependable support, and high-quality product delivery.
Key Responsibilities
Technical Support & Customer Support
- Serve as the first point of contact for technical issues—triaging, diagnosing, and escalating where needed.
- Provide real-time support to clients and internal users for platform issues, access, usability, features, mobile apps, and connectivity.
- Troubleshoot client-side and backend issues; escalate complex cases to relevant teams.
- Track system health, monitor scheduled tasks, APIs, job failures, and deployments across environments (Dev, UAT, Production).
- Maintain SLA-focused support responsiveness and assist customers / partners with timely resolutions.
Testing & Quality Assurance
Automation Frameworks
Documentation & Knowledge Management
Collaboration & Agile Operations
Technical Skills
Soft Skills
Required Education & Certifications
What We Provide @ HNR Tech
Job Type & Work Shift
Full-time (Contract of 6 months)
Monday to Friday
US EST timezone : 4 : 30pm–1 : 30am IST or 5 : 30pm–2 : 30am IST
Create a job alert for this search
Technical Support Analyst • amritsar, punjab, in
Related jobs
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show moreLast updated: 1 day ago
)
![Senior Analyst - Oceania KYC [T500-19972]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobrapido-pms&company_name=MUFG)
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show moreLast updated: 1 day ago
- Promoted
Sr. Analyst or Associate
Tequity Advisorsamritsar, punjab, in Tequity Advisors is dedicated to achieving the best outcomes for our clients through successful M&A transactions within Cloud, SaaS, and IT ecosystems.
Leveraging our deep industry knowledge and glo...Show moreLast updated: 23 hours ago
- Promoted
Technical Support Engineer
Atlassianamritsar, punjab, in Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 14 days ago
- Promoted
Quality Analyst - Salesforce
DX FutureTechamritsar, punjab, in The Salesforce QA Engineer is responsible for ensuring the quality of Salesforce applications by designing and implementing test strategies, creating, and executing test cases, and identifying and ...Show moreLast updated: 2 days ago
- Promoted
QA Analyst (Remote)
Quik Hireamritsar, punjab, inRemote
- Promoted
- New!
Hypervisor Sr QA
Avikal Solutionsamritsar, punjab, in Mode of work : Onsite (Bangalore).This is a full-time remote role for a Hypervisor Senior QA professional.In this role, you will support testing efforts for virtualization platforms and hypervisors,...Show moreLast updated: 6 hours ago
- Promoted
- New!
Saviynt IAM Analyst
CoreTek Labsamritsar, punjab, in You will contribute to enterprise-wide Identity and Access Management (IAM) initiatives, help shape security operations strategy, and support compliance and governance efforts.Design and deploy adv...Show moreLast updated: 7 hours ago
- Promoted
- New!
Technical Specialist (IBM ACE + MQ Integration)
NMS Consultantamritsar, punjab, in Administrate, support and manage the ACE12.Datapower and Rabbit MQ, as well as other open-source messaging and integration.
Implement and manage secure file transfer within company internally and li...Show moreLast updated: 6 hours ago
- Promoted
Analyst
Innodata Inc.amritsar, punjab, in Innodata is collaborating with a leading international conglomerate, to contract subject matter experts (SMEs) for a complex prompt data annotation project.
SMEs will create complex prompts and resp...Show moreLast updated: 16 days ago
- Promoted
Functional QA – Capital Market Domain
Publicis Sapientamritsar, punjab, in Functional QA – Capital Market Domain.Gurugram / Bangalore (Hybrid – 3 days office per week).Analyze business and functional requirements, design comprehensive test cases, and execute manual testin...Show moreLast updated: 14 days ago
- Promoted
- New!
Sr Support Engineer
McLaren Strategic Solutions (MSS)amritsar, punjab, in We are looking for a Java + AWS DevOps Support Engineer with strong technical expertise and hands-on experience in both development and support roles.
The ideal candidate will have a solid understan...Show moreLast updated: 7 hours ago
- Promoted
Integration Analyst - ITX
Quadrant IT Servicesamritsar, punjab, in Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show moreLast updated: 8 days ago
- Promoted
- New!
Senior Analyst - Oceania KYC [T500-19972]
MUFGamritsar, punjab, in Japan’s premier bank, with a global network spanning in more than 40 markets.Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to busin...Show moreLast updated: 7 hours ago
- Promoted
- New!
Technical Specialist
Prophecy Technologiesamritsar, punjab, in Administer, configure, and maintain the Microsoft Entra ID tenant, including user / group management, Conditional Access policies, MFA configurations, application registrations, and identity protecti...Show moreLast updated: 7 hours ago
- Promoted
QA Analyst (Remote)
Taskify AIamritsar, punjab, inRemote
- Promoted
Senior Encounter Submissions Software Engineer / Analyst
Invent Healthamritsar, punjab, in Silicon Valley, CA (Remote / Hybrid).Full-Time | Encounter Data | Medicaid, MA, ACA | Databricks | EMR / EDI Integrations.
Invent Health is a fast-growing AI-driven healthcare analytics company processi...Show moreLast updated: 1 day ago
- Promoted
- New!
Sr. Product Data Analyst
Blackhawk Networkamritsar, punjab, in We are looking for a Senior Product Data Analyst to join our Online Commerce Product Line.This role will be critical in driving analytics strategy, enabling insight generation, and partnering with ...Show moreLast updated: 3 hours ago
- Promoted
QC Analyst – Customer Support
Highbrow Technology Incamritsar, punjab, in Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring).We are looking for an experienced.This role involves reviewing call recordings, evaluating communication standards, and ensuring...Show moreLast updated: 2 days ago
- Promoted
- New!
Customer Support Analyst
Eseyeamritsar, punjab, in At Eseye we empower businesses to embrace IoT without limits.IoT technology is transforming our world! Our pioneering technology allows businesses to overcome the complexity of IoT deployment and d...Show moreLast updated: 7 hours ago