Designation : Community Service Executive / Front Office Executive
Department : Operations
Location : Chennai
The position is all about working closely with CM and / or ACM for execution and completion of routine operational tasks. The candidate will Focus on Client Handling, in all aspects, understanding Standard Operating Procedures.
Roles & Responsibilities
1.Profit Center Team-Mate
- ASR and margin analysis
- Expense Control
- Collections
- Renewals
- Vendor management
- Retail Management
2.Build and expand community
Execute Business Specific Events within standard horizons3.Client satisfaction and service delivery which lead to :
Above target CSAT scoreEvery member being a Brand Ambassador for AWFIS4.Training and People development
Participate in training, development and refresher schedulesSkills and Knowledge Review every QuarterStandard Procedures understanding and execution in close association with Senior Team Mate.5.Vendor Management
a. Conformance to Purchase-to-Pay process
6.Facilities Management
Upkeep of the CentreDaily Readiness of CentreClosure of Repair & Maintenance TasksAdherence to Compliances & ProtocolsUnderstanding and execution in close association with Senior Team Mate - Environmental-Socio-Governance nuances7.Lead the CSR initiative for Center in the vicinity
8.Active Participation in all company driven ideas and initiatives
9.Team Player
a. Collaborate within Team & other stakeholders for enhanced learning & execution
Role of AWFIS for prepare a new Team Member :
AWFIS SOP and Guidelines induction will be imparted and material sharedTraining on business specific SOPs and Background (eg. Collections, renewals)Share updated design and layout specs and training on Centre layoutInduction session in relevant Verticals of AWFISScheduled Exposure to all sub groups within the Department to understand the key focus areas of Operations Department.Pre-Opening Process and GuidelinesWe are looking for Candidates with :
Exemplary Customer Service and Customer Handling skills and recordAn extrovert personalityAware and with keen interest in current affairsInherent Team playing skillsAmbition and drive to demonstrate continuous upgradation in skills and knowledgeEnthusiasm and demonstrating noticeable participationKeen to DetailsAbility to Demonstrate consistency in execution of Standard ProceduresWith a hunger to grow with a 2 year focus on managing additional / increased responsibilityExcellent communication & interpersonal skillsEligibility :
Minimum experience of 1-3 years.Must have worked at a Revenue Centre in the last 1 year.Excellent communications skillsGraduate in any stream,
MBA preferred.Should be familiar with local language.