Position : Chief Engineer
Responsible for achieving excellence in technical operations for the organisation by driving product safety, quality, innovation, and customer satisfaction. The role demands proactive leadership in optimizing product and service performance, implementing best practices, and ensuring the organization's competitiveness in the market.
About the Role
Reports To : COO
Functions : New Installations (NI), Maintenance, Quality Assurance, Product Development
Responsibilities
- Product Safety and Compliance
- Product and Service Excellence
- SOPs
- Customer-Centric Approach
- Team Leadership & Development
- Process Optimization and Continuous Improvement
Key Result Areas (KRA)
Handover Process : Achieve 100% on-time handovers with zero non-compliances (FTR).Process Improvements : Document and implement at least five significant process improvements annually.Incident Reduction : Achieve year-on-year reduction in product safety-related incidents.Compliance Audits : Complete quarterly audits with 100% adherence to product safety standards.Cost Reduction : Reduce product delivery and maintenance costs by 10% annually.TAT Compliance : Ensure 95% adherence to project TATs.Feedback Coverage : Ensure feedback is collected from 90% of customers (internal and External).Complaint Resolution : Maintain a TAT of 24 hours for complaint closures.CSAT Score : Achieve a minimum CSAT score of 90%.Training Programs : Conduct quarterly training programs with 95% employee participation.Competency Development : Measure ROI on training through improved performance metrics and employee feedback.Benchmarking Reports : Submit at least three competitor analysis reports annually.Recommendations Implemented : Implement at least 95% of management-approved recommendations.Industry Visits : Conduct and document findings from at least four industry visits annually.Key Interactions
Installation, Maintenance, Quality Assurance, Customer Experience, HR, Finance & AccountsVendors, Industry Bodies, Customers, Consultants / PartnersJob Location
Govandi
5 days a week working opportunity
If you are open to exploring new career opportunities, please share your updated resume with me at [HIDDEN TEXT] for our consideration.
Regards,
Deepak
M : 98676 96869
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