Senior Business Intelligence Analyst

Position Overview

As a Senior BI Analyst in the chargeback industry at Chargeback Gurus, you will play a pivotal role in driving data-driven insights, uncovering patterns, and deriving actionable recommendations to optimize chargeback processes for our clients. You will collaborate closely with cross-functional teams, leveraging your analytical skills to enhance decision-making, and improve overall business performance. Critical thinking and problem-solving skills, utilizing statistics are essential for interpreting data.

We are a fast-paced firm and love to work with people who are creative, smart, flexible, and deep thinkers. We value every member of our team and work as a collaborative, tight-knit group. We work hard, but don’t take ourselves too seriously – bring your sense of humor. We are currently looking to hire an energetic, highly motivated, can-do attitude individual to join our team.

Key Responsibilities

Perform the Chargeback Profile Analysis process for new potential clients as assigned through Hubspot ticketing process.Ensure New requests are processed within established timeframes to support department goals.

Analyze large and complex datasets related to financial transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns.

Evaluate data for anomalies, unusual patterns, and emerging fraud trends, and create CPA read-out for Sales review.

Support Sales, Client Success, and all internal CBG teams to provide ROI calculations for OI, PA, and SCR for existing clients through ticket requests via Hubspot.

Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights.

Develop and maintain MIS reporting for Key Clients that highlight performance metrics, trends, and insights for executive leadership and operational teams.

Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements.

Utilize data visualization tools such as Power BI, Quick Sight, or Powerpoint, to transform complex data into intuitive visual representations.

Craft concise narratives and visually compelling reports / dashboards that interpret and communicate data findings, translating complex insights into understandable language for various stakeholders.

Job Requirement Qualifications

Minimum 5+ years of experience, preferably in financial or banking industry, with a track record of delivering impactful insights.

Proficiency in data manipulation, analysis, and visualization using tools such as SQL, VBA, and Python, while also utilizing data visualization applications (e.G., PowerBI, QuickSight, PowerPoint).

Expert level usage of MS-Excel, MS-PowerPoint and MS-Word.

Excellent problem-solving skills with the ability to extract insights from complex and unstructured data is necessary.

Effective communication skills to convey technical findings to both technical and non-technical audiences are required.

Detail-oriented mindset with a commitment to data integrity and quality assurance.

Ability to multitask multiple projects, ensure high quality delivery with self-proofing capabilities.

Ability and maturity to manage tasks and assignments independently.

Natural ability to thrive in a fast-paced, deadline-oriented environment.

LEAN / Sig Sigma certifications would be an added advantage.

Demonstrates flexibility and adaptability in managing changing priorities and tasks in a dynamic work environment.

Knowledge of chargeback processes and dispute management preferred.