ServiceNow Developer

Job Title : ServiceNow Developer

Location :

Bangalore / Hyderabad

(Remote as of now)

Experience : 5+ years

Job Type : Full-time

Primary Skills :

ITSM, ServiceNow Development, JavaScript, REST / SOAP Integrations

Job Description :

We are looking for a skilled

ServiceNow Developer

with strong expertise in ITSM processes and hands-on experience in designing and developing ServiceNow solutions.

Key Responsibilities :

Design, develop, configure, and maintain core

ServiceNow ITSM modules

Incident, Problem, Change, Request, Knowledge, Configuration (CMDB), and Asset Management .

Develop and maintain

server-side components

such as

Business Rules, Script Includes, Scheduled Jobs, Fix Scripts, and Notifications

using JavaScript.

Implement and optimize

Workflows

and

Flow Designer flows

to automate ITSM processes.

Configure and maintain

Service Level Agreements (SLAs) ,

Approvals , and

Escalations

for ITSM operations.

Develop and support

Integration Hub

and

REST / SOAP-based integrations

with third-party systems and internal tools.

Manage and enhance

Service Catalogs ,

Request Items , and

Catalog Tasks

within the ITSM scope.

Maintain and optimize the

CMDB structure , ensuring accurate

relationships, discovery mappings , and

data integrity .

Configure and manage

Incident and Problem Management workflows , including impact, urgency, and priority matrix setups.

Implement

Change Management processes , including CAB definitions, risk assessment, blackout windows, and approval policies.

Develop automation for

Asset and Configuration Management —including lifecycle, ownership, and reconciliation logic.

Build and maintain

Knowledge Management

workflows, approval chains, and article versioning rules.

Create and manage

Reports and Dashboards

for ITSM metrics such as SLA performance, ticket volume, and resolution trends.

Ensure

platform stability, performance optimization , and compliance with ServiceNow best practices.

Collaborate with process owners, platform admins, and other developers to translate business requirements into scalable ITSM solutions.

Maintain documentation, perform unit testing, and participate in code reviews to ensure quality and consistency.

Required Skills :

Strong hands-on experience in

ServiceNow ITSM backend development

and administration.

Expertise in

JavaScript

(server-side) for developing business logic and automation.

Deep understanding of

ITIL v3 / v4 processes

and how they align within ServiceNow modules.

Proficiency in

Workflows, Flow Designer , and

Integration Hub

configurations.

Experience with

REST / SOAP APIs

for system integrations.

Knowledge of

CMDB structure, Asset Management , and

Discovery

fundamentals.

Strong debugging, troubleshooting, and performance optimization skills.

Familiarity with

update sets ,

Scoped Applications , and

version control

practices.

Ability to work collaboratively with global teams and communicate technical solutions effectively.

Preferred Qualifications :

ServiceNow Certification (CSA / CIS) is a plus

Experience with Agile or Scrum methodologies

About US :

Thank you for expressing interest in a career with TEKsystems Global Services (TGS). At TEKsystems Global Services, we believe in lasting careers with room to run. Giving our people limitless opportunity to make an impact and enable the world’s largest companies to transform how they do business.

We’re the professional services division of TEKsystems, accounting for over $1 Billion in revenue. We’re one of India’s fastest growing full-stack services companies, with about 5500 full time employees across the globe of which 2000 are in India (Bangalore and Hyderabad). TGS operates through multiple solution centers across North America, EMEA and APAC, including locations like Dallas, Redmond, Bloomington, Baltimore, Maryland, Europe (Amsterdam, London), Canada (Montreal), and Philippines (Manila).

To support key areas of our growth, we acquired two companies to join our family. One North, a full-service digital agency and 1Strategy a premiere AWS service provider. Through One North we’re able to help our customers elevate their customer, brand and UI / UX experiences. And, through 1Strategy, we’re able to ensure our customers can take full advantage of the complete AWS solutions portfolio.

Certifications

Joining the elite team at TEKsystems Global Services, gives you runway to grow with us. Upskill faster. Surpass your peers. Even earning certifications :

ISO 27001

HITRUST Certification

PCI DSS Certification

HIPPA Compliance

PMP certified Project Managers

Partnership

The world’s leading technology and software providers partner with us because of our scale, full-stack capabilities and speed—giving you the room to specialize and sharpen your skills

on the most innovative platforms and game-changing technology .

Amazon Webservices Advanced Consulting Partner

Microsoft Gold Partner

Google Cloud Premier Partner

Other top partnerships – Snowflake, RedHat, Oracle platinum partner, Salesforce Gold partner, ServiceNow Managed Service Provider and reseller, MuleSoft, Tableau system Integrator, SailPoint Systems, Cloudera Specialized, Hortornworks Community Partner

TGS offers a wide range of IT services including but not limited to delivering high end business consulting services and building applications. This is done through multiple centers of excellence including :

Data Analytics

Data Insights

Enterprise Integration

Enterprise cloud application (Salesforce and Oracle)

Transformation Operation Management

Continuous Development

Continuous Testing

Transformation Devops Cloud

For more details, please visit us on

https : / / www.teksystems.com /

https : / / www.teksystems.com / en-in / services

https : / / www.teksystems.com / careers-in-india

https : / / www.linkedin.com / company / teksystems-global-services-india / mycompany /