Manager Engineering - Observability [T500-20846]

About Albertsons Companies Inc. (ACI) :

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons India Capability Center :

At Albertsons India Capability Center, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day.

At the Albertsons India Capability Center, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons India Capability Center, associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.

Manager Engineering

What you will be doing :

As a Engineering Manager of the Observability team, you will lead a team chartered to provide developers, SREs, operations teams, and incident managers with a set of Observability tools and utilities, e.g., Grafana, Prometheus, Synthetic Monitoring & panes of glass, that make it easy for Albertsons to be able to rapidly remediate MCIs, Priority issues and provide an environment for Engineering and product organizations and their SREs to achieve faster RCA, MTTD and MTTR.

The candidate will work closely with the Observability SRE team, Product / Platform engineering and DevOps teams, Lead engineer, performance team, data ingestion, platform DevOps and data visualization teams under Observability product. As an engineering manager of the platform team, the candidate needs to be able to support and maintain the applications onboarded to Grafana Observability, Ingestion and visualization written in PromQL, Log queries, etc., and monitoring technologies.

This position will preferably be based out of India GCC, Bangalore.

Key Responsibilities :

Engages with key stakeholders to identify requirements, defining product features, and working closely with development teams to get those features in the hands of the customers.

Manage the overall spend of observability, telemetry, and time series analysis tooling and actions orchestrating operational and technical change.

Defines, represents, and communicates product strategy and vision that is in-line with business long-term goals and objectives; delivers unique value.

Delivers business impact through a variety of metrics, including product adoption, expansion conversion and usage.

Proven leader who creates and cultivates diverse teams (comprised of SREs, Operation Engineers, DevOps engineers, infrastructure engineers, security, and architecture).

Manages and leads across all job families associate with the product.

Provides cross-functional leadership and bridges organization gaps between different functional groups.

Continuously improves product offerings through a deep understanding of business needs and a close collaborative environment with our internal technical customers.

Launches product features aligned to internal customer journeys, both from a discovery of our teams needs to deployment, utilization, and pipeline operations.

Experience in Observability and Monitoring initiatives as platform Engineer.

Troubleshoot platform issues and restore service by resolving customer-facing incidents

Development and implementation of build release pipelines with accountability for managing deployment schedules, issues, risks, and impediments.

Agile development experience with team member accountability for commitment and delivery each sprint.

Troubleshoot and implement corrections to problems associated with connectivity between the supported applications and the clients they serve

Provide technical guidance, in the diagnosis of issues as they arise in support of critical applications

Drive collaboration sessions among IT and business groups to facilitate optimal support and operation of the relevant applications

Provide Site Reliability Engineering techniques such as observability, alerting and performance tuning

Contribute to the design, implementation, and enhancement of critical applications

Perform proactive analysis and troubleshooting to predict and prevent production incidents

Define and contribute to monitoring capabilities for critical applications

Collaborate with key vendors on functional, performance and capacity improvements

Design and build tools to automate support and monitoring functions

Ensure that all implementations of observability meet the requirements prescribed by IT Services through the effective implementation or use of approved processes, methodologies, and deliverables.

Provide expertise and build solutions for observability applications as well as system integration with internal systems and external vendors.

Able to provide coding and technical direction to less experienced staff or develops highly complex original code.

Track infrastructure delivery and dependencies to implementation.

We are searching for someone with the following skills :

SME for teams for products and help develop monitoring and observability

Will own the product for monitoring and observability

End-to-end product lifecycle management - strong experience in management of product build through production support and operations focused on technology products

Experience in scaling a diverse, dynamic, and fast-growing technology team

Experience in leadership and / or management, ideally in a Retail organization

Proven experience of building strong, cohesive partnerships with internal technology customer

Experience with gathering and organizing large volume of data to use for instrumentation into an Enterprise Observability solution.

Experience with recommending baseline monitoring thresholds, and performance monitoring KPIs and SLAs.

Experience with installing agents, forwarders, APIs, performance monitoring alerts, dashboards, and data trend analysis.

Good Knowledge and understanding of Azure foundation components e.g. App GW, APIM, Virtual Network, NSG, Load Balancer, Azure VM etc. is required.

Experience with Databases Azure SQL, PostgreSQL, MySQL, MongoDB, TSDB or similar databases.

Knowledge of monitoring tools such as Log Analaytics, App Dynamics, Grafana, Prometheus, Splunk, and Sitescope

Azure / GCP hands-on with details around pulling observability data from managed services

Golang / Python coding or from solutioning background with experience on SRE development and Open telemetry implementation

Deploying / managing and optimizing enterprise level observability platform for Grafana OSS products like Mimir,Loki, Tempo, Pyrocsope, Vector etc.,

Design and develop standard Grafana dashboards for critical metrics for various Azure / GCP services using the observability data

Experience must include at least one of the following languages : Java (required), Desired Python, Golang and node.js

Experience in working with ServiceNow or similar Service Management tools

Familiarity with Cloud technologies in Azure, AWS, and Google Cloud

Experience on PCF, Docker, Kubernetes platform is required.

Experience with DevOps and CI / CD tools and processes is required.

Experience in high-performance and high-frequency data streaming (using Kafka etc.) and handling large volume of batch data is strongly preferred, but not required.

Experience with Agile / Scrum methodologies is required.

We believe the successful candidate has these qualifications and experience :

Bachelor's degree is required; Engineering degree is preferred; Master or advanced degree is a plus. Relevant industry experience will be considered.

4-year degree (Computer Science, Information Systems, or relational functional field) and / or equivalent combination of education or work experience.

7-10 years of experience on integration engineering related to Observability / Monitoring framework with open-source technologies such as Grafana, Mimir, Loki, Tempo, Fluent bit, Vector etc.,

7+ years of experience as a System Reliability Engineer is required.

Experience working with Open-source platforms and Open Telemetry libraries e.g. Grafana is preferred.

5+ years of resource management experience and leading and coaching team members

5+ years of experience with software and working with application lifecycle management tools, and popular product management frameworks and tools