Director - Client Services

Job Description : Director - Account Growth

Location : Bangalore, India (In-office, Monday to Friday)

The Opportunity

As an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts. This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will serve as a trusted advisor to clients, ensuring they realize maximum value from our solutions, and as a growth catalyst for the business by identifying and capturing opportunities to expand partnerships.

Key Responsibilities :

1.Account Expansion & Revenue Growth

Develop and execute growth strategies for strategic accounts, driving upsell, cross-sell, and renewals.

Partner with Sales and Product teams to design tailored solutions that align with customer priorities and business outcomes.

Build multi-threaded relationships across client organizations to identify new growth avenues.

2.Retention & Churn Prevention

Own account health metrics, forecasting renewals and proactively addressing risks to prevent attrition.

Create and implement account retention playbooks, ensuring consistent engagement and value delivery.

Act swiftly on early warning signals to protect revenue and maintain long-term relationships.

3.Strategic Account Leadership

Serve as the executive point of contact for senior client stakeholders, establishing trust and thought leadership.

Lead quarterly and annual business reviews (QBRs / ABRs), driving alignment on joint success plans and measurable outcomes.

Champion the customer’s voice internally, influencing product development and service improvements.

4. Insights & Reporting

Analyze account performance, revenue trends, and growth opportunities, presenting actionable insights to leadership.

Monitor churn drivers and expansion levers, translating insights into strategic account plans.

Share success stories and best practices to scale account growth programs across the portfolio

Qualifications & Skills

10+ years in account management, customer success, or business development, with a proven track record of driving growth in enterprise accounts.

Strong commercial mindset with expertise in renewals, upsell, cross-sell, and churn reduction strategies.

Ability to engage and influence C-level executives as a trusted advisor.

Exceptional relationship-building and negotiation skills.

Strong analytical and strategic planning skills, with the ability to turn insights into action.

Comfortable working cross-functionally with Sales, Marketing, Product, and Delivery teams.