Customer Service Executive

Customer Service Executive | PolicyEra Location : Bhandup (Central Suburbs, Mumbai)

Compensation : ₹30,000 per month

Experience Required : Minimum 2 years in customer service or client management

Industry : InsurTech / Insurance Services

About PolicyEra At policyera.com , we are redefining how customers experience insurance. With a strong focus on transparency, reliability, and service excellence, we aim to make insurance simpler, faster, and more client-centric. As a part of our growing team, you will have the opportunity to contribute to an organization that values innovation, integrity, and impactful customer relationships.

About the Role We are seeking a Customer Service Executive who is proactive, empathetic, and highly organized. In this role, you will be the bridge between our clients and our internal teams — ensuring every customer receives a seamless and satisfying experience through timely communication, issue resolution, and professional service delivery.

Key Responsibilities Client Communication

Handle client queries efficiently via phone, email, and in-person interactions.

Conduct site visits as required to provide personalized support and resolve issues.

Customer Service Excellence

Ensure high levels of client satisfaction by managing and resolving complaints effectively.

Demonstrate empathy, patience, and professionalism in all customer interactions.

Data & Process Management

Maintain detailed records of all client communications, issues, and resolutions.

Prepare regular reports and insights on customer service performance and feedback.

Collaboration & Coordination

Liaise with internal departments to ensure timely resolution of client concerns.

Partner with sales and operations teams to enhance the overall customer journey.

Continuous Improvement

Identify areas for improving service quality and customer experience.

Contribute ideas and strategies to strengthen client management processes.

Required Skills & Qualifications Bachelor’s degree or equivalent qualification.

Minimum 2 years of experience in customer service, client management, or a related domain (insurance industry experience preferred).

Excellent verbal and written communication skills.

Strong organizational, coordination, and multitasking abilities.

Proficiency in MS Office and common customer service tools / software.

Problem-solving mindset with a customer-first attitude .

Willingness to travel for client visits when required.

Perks & Benefits Competitive CTC of ₹30,000 per month .

Be part of one of the fastest-growing industries in India — InsurTech .

Opportunities for career growth and professional development within PolicyEra.

A collaborative, positive, and inclusive work culture.

Why Join PolicyEra? At PolicyEra, we don’t just serve clients — we build relationships. If you are someone who thrives on delivering excellent service, solving challenges, and creating meaningful impact in people’s lives, this is the role for you.