Senior Specialist, Knowledge Management

Basware, the global leader in Invoice Lifecycle Management, is seeking a curious, creative, and content-savvy Senior Knowledge Specialist to join our Customer Experience (CX) team — and play a key role in how we scale and share what we know.

In this role, you'll help turn Basware's collective experience into clear, reliable knowledge that empowers teams and partners across the world. From translating complex topics into easy-to-understand guides, to shaping how we capture and share best practices, you'll be the catalyst behind a stronger, smarter knowledge culture at Basware.

You'll work closely with subject matter experts across Sales, Product, Services, and Support, as well as enablement and training leads, to ensure the right people have access to the right knowledge at the right time — whether they're a new hire, a seasoned consultant, or a delivery partner preparing to implement our latest SaaS capabilities.

If you love writing, learning, and coaching others to do the same — and you thrive in fast-paced environments where AI and automation are reshaping how work gets done — this could be the perfect role for you.

What you'll do :

• Create and maintain user-friendly knowledge assets such as how-to guides, FAQs, and SOPs.
• Collaborate with support agents, consultants, and trainers to gather and document repeatable solutions and known issues.
• Support content contributors with coaching and quality reviews to ensure clarity and consistency.
• Maintain and improve our knowledge platforms (e.g., WeGrow, SharePoint, LMS tools) to enhance accessibility and usability.
• Experiment with new formats and approaches to scale content delivery, including the use of AI and automation.

What you'll bring :

Why join Basware

At Basware, people are the heart. You'll join a global community where you can be yourself, where your voice is valued, and where being bold, driving customer value, and taking ownership leads to meaningful outcomes and rewards.

Skills Required

Technical Documentation, Moodle, Confluence, Saas, Sharepoint, Ai, Automation, Knowledge Management