Desktop Engineer

Job Title : IT Support / Desktop & End-User Support Engineer

Location : Kamba (near Kalyan), Mumbai, Maharashtra

Experience : 1–2 Years

Shift / Timings : 8 AM – 8 PM (Onsite Support)

About the Role :

We are seeking a motivated and detail-oriented IT Support / Desktop & End-User Support Engineer to provide onsite technical support for desktops, laptops, mobile devices, and other IT systems. The ideal candidate will have hands-on experience in end-user support, device configuration, troubleshooting , and exposure to Azure AD, Microsoft 365, and Intune / EMS environments.

Key Responsibilities :

• Provide onsite technical support for desktops, laptops, printers, and other user devices.
• Troubleshoot and configure end-user devices, including mobile and Wi-Fi connectivity .
• Manage and resolve incidents through ITIL-based ticketing systems .
• Deliver L2 support for O365 and Intune / EMS across desktops and mobile devices.
• Install, update, and troubleshoot antivirus software and endpoint security tools.
• Support users with MS Office, Outlook , and related productivity applications.
• Coordinate with external vendors and escalate issues when required.
• Ensure implementation of IT best practices and compliance with global IT standards.
• Perform O365 mailbox configuration , license management, and OneDrive administration.
• Configure and maintain ADFS for user authentication and access control.

Skills & Qualifications :

Ideal Candidate :