SAP Support Specialist

Position Overview :

We are seeking an experienced SAP Support Specialist to join our in-house IT department within a leading manufacturing organisation. The ideal candidate will combine in-depth process knowledge, hands-on SAP configuration expertise, and strong troubleshooting capabilities to provide high-quality SAP support services. This role focuses on managing Level 1 and Level 2 support activities for SAP systems and collaborating closely with business users to optimise processes - but it is not an SAP end-user role.

Key Responsibilities :

• Provide Level 1 and Level 2 SAP support for functional issues, ensuring timely resolution of incidents in line with agreed SLAs.
• Perform hands-on configuration across relevant SAP modules to meet evolving business needs in the manufacturing environment.
• Collaborate with finance, supply chain, production, and other functional teams to understand requirements and translate them into SAP solutions.
• Troubleshoot integration issues between SAP modules (e.g., MM, SD, PP, CO, FI) and propose effective fixes or enhancements.
• Conduct root cause analysis for recurring incidents and recommend process improvements or preventive measures.
• Participate in system testing, including unit, integration, and user acceptance testing for configuration changes and system updates.
• Work closely with SAP Basis and external consultants for escalated issues or advanced configurations.
• Maintain clear documentation of configuration changes, functional specifications, and support procedures.
• Support month-end and year-end processes in collaboration with the relevant business teams.

Required Qualifications & Skills :

Preferred Skills :

Why Join Us?

(ref : hirist.tech)