L3 Server Engineer – Major Incident Management

Company Description

Nextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly skilled professionals. Our culture values forward-thinking, accountability, and agility, encouraging continuous growth and supporting long-term success. Join us to shape the future together.

Role Description

This is a remote contract role for a L3 Server Engineer – Major Incident Management. The L3 Server Engineer will be responsible for managing and resolving major incidents, providing expert troubleshooting, and ensuring uptime and performance of infrastructure. Duties include handling operating systems, supporting databases, and overseeing overall IT infrastructure. The role also requires effective communication and collaboration with other IT professionals and stakeholders to ensure swift resolution of incidents.

Key Responsibilities

• Serve as the primary technical escalation point for all server-related Major Incidents (MIM) and P1 events.
• Lead technical triage on bridge calls and in war rooms, coordinating efforts between L2 support, application teams, vendors, and other cross-functional stakeholders.
• Perform advanced, real-time troubleshooting to diagnose and resolve complex issues across Windows Server, Linux, and VMware virtualization platforms.
• Drive the restoration of critical infrastructure services with a focus on minimizing business impact.
• Author and deliver comprehensive Root Cause Analysis (RCA) and detailed post-incident reports.
• Partner with the Problem Management team to identify trends, implement proactive solutions, and prevent incident recurrence.
• Mentor and provide technical guidance to L1 / L2 support teams to improve overall incident response capabilities.
• Participate in a 24x7 on-call rotation to provide critical support when needed.

Qualifications

Preferred

Key Competencies

Remote Work Environment