New Relic Senior Systems Engineer

As a New Relic Product S enior S upport Engineer, you will manage, configure, and optimize New Relic s performance monitoring tools within our organization. Your role is essential in ensuring continuous monitoring of our applications and infrastructure, providing support for New Relic products to our internal customers.

Key Responsibilities :

• Implement and support New Relic products, including APM, Browser, Synthetics, Infrastructure, Cloud Integrations, Network Performance monitoring, and integrations with ServiceNow and xMatters .
• Provide technical support for New Relic to internal teams and customers, resolving issues related to installation, configuration, and data exploration.
• Lead sessions to gather, define, and document business and technical requirements in an agile environment.
• Build strong, collaborative relationships and consensus among stakeholders across business and IT teams.
• Deploy and configure New Relic agents on various systems to collect data from applications and infrastructure.
• Create and maintain dashboards and reports to visualize performance data and track key metrics.
• Set up and manage alerts to notify the team of performance issues or anomalies.
• Investigate and resolve performance problems using data collected by New Relic.
• Manage New Relic product agent upgrades across AWS and Azure datacenters.
• Create and maintain technical requirements, design, and runbook documentation for New Relic products.
• Identify tasks proactively to mitigate operational risks.
• Advise and research New Relic product features.
• Resolve incidents and implement changes related to New Relic.
• Maintain Terraform scripts for deploying New Relic products.
• Participate in an on-call rotation supporting a 24 / 7 environment.
• Escalate and manage support cases to resolve technical or functional issues with the New Relic vendor.

Qualifications :

Role :   System Administrator / Engineer

Industry Type :   IT Services & Consulting

Department :   Engineering - Hardware & Networks

Employment Type :   Full Time, Permanent

Role Category :   IT Network

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Linux, Technical Support, Agile, Json, Management, Operations, Performance Monitoring, Web Services, Aws