Client Services Intern

Company Description

The Sleep Shell is India’s first braless pajama set brand, dedicated to delivering exceptional comfort and freedom for women. Known for its ultra-soft, breathable, and satin-like cotton sleepwear, The Sleep Shell features innovative braless technology with discreet fabric pockets that provide gentle support without pads or wires. With thoughtfully designed prints, cozy fits, and sizes ranging from XS to 6XL, The Sleep Shell celebrates inclusivity and caters to every woman. Designed for all-night comfort and relaxation, our sleepwear redefines night rituals with a focus on liberation and confidence.

Role Description

The Client Services Intern will be responsible for providing exceptional customer support to ensure client satisfaction. Day-to-day tasks include responding to client inquiries, addressing concerns, managing service requests, and assisting in the resolution of issues while maintaining a positive customer experience. The intern will also collaborate with the finance team on client account-related support and manage records of customer interactions. This is a full-time, on-site role located in Mumbai.

Qualifications

• Skills in Client Services, Customer Service, and Customer Satisfaction to effectively manage client relationships and provide excellent support
• Strong Communication skills to handle client interactions and convey information clearly and confidently
• Basic understanding of Financial concepts to assist with billing and account-related queries
• Excellent problem-solving and organizational skills
• Ability to thrive in an on-site, team-oriented work environment
• Currently pursuing or recently completed a degree in Business, Communications, or a related field