Escalation Voice Support (Work from Office @Indore)Confidential • Indore
Escalation Voice Support (Work from Office @Indore)
Confidential • Indore
26 days ago
Job description2-4 years of experience in BPO / Call Centre environment handling international voice process. Experience as a relevant customer service executive in a premium contact centre is mandatory. Excellent communication skills in English language; strong verbal and written communication abilities required. Ability to work under pressure; high stress tolerance necessary for this role. Skill Set required : Problem Solving, customer service mindset, ownership, and conflict resolution skill Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings / shifts). 6 days working Any 1 days Week off Shift- 9 hours (Including 1 Hour break) Rotational Shifts / Week-off Salary -26,000 CTC / In-Hand 22,000 Location- Indore, Madhya Pradesh PF Gratuity Health Insurance Robust growth and internal promotions for high performers
Roles and Responsibilities
- Handle escalated issues from other teams and resolve them efficiently.
- Collaborate with internal stakeholders to resolve complex customer queries and concerns.
- Maintain accurate records of all interactions with customers using CRM software.
Desired Candidate Profile
Job Details :
Perk & Benefits
Skills Required
Problem Solving, Network Configuration, System Analysis, Customer Service, Technical Support, Documentation Skills, Incident Management, Remote Access, Troubleshooting, Voice support
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