Portfolio Strategy and Product Design Specialist

Join our Consumer Insurance team to design and deliver innovative protection and prevention solutions. Known internally as our Home Product Design Specialist, you’ll lead ideation, strategy, and product development that puts customers first and drives commercial outcomes. This role blends service design with strategic thinking, requiring you to unpack complex business problems and create commercially viable solutions. You’ll work across teams to shape the future of our Home insurance portfolio and bring new products to market.

What You’ll Do

• Lead the design and execution of new insurance propositions, aligning customer needs with business strategy and innovation goals
• Apply human-centred design and service design principles to unpack complex problems and create meaningful solutions
• Collaborate across Portfolio, Pricing, Claims, Digital, and Marketing teams to bring the Home product roadmap to life
• Use customer research, testing, and analysis to validate ideas and ensure desirability, viability, and feasibility
• Communicate design rationale clearly to stakeholders, balancing customer experience with commercial impact
• Manage internal and external relationships to deliver high-quality, customer-focused outcomes

What You’ll Bring

• Proven experience in product design, innovation, or strategy, ideally within insurance or financial services
• Ability to think commercially and strategically, with a strong grasp of customer needs and business drivers
• Skilled in service design and human-centred design, with experience taking concepts through to delivery
• Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams
• Comfortable navigating ambiguity and applying structured thinking to complex challenges
• Experience with design tools and frameworks, and a passion for creating impactful customer experiences

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits : www.suncorpgroup.com.au / careers / benefits

At Suncorp, we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We are committed to creating a culture where our people feel included, valued and connected.

If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, please contact luke.morandini@suncorp.com.au for a confidential conversation.