Senior Analyst - Workforce Management

Key Accountabilities : This role is responsible for : - Better experience for Customer and Colleague- Proven experience working in medium / large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment- Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.- Educating stakeholders about analytics and operational best practice.- Accurate forecasting of Demand and the impacts to BU performance- Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans- Proactively managing risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified.Capabilities, Experience & Qualification Requirements : Essential capabilities- Strong understanding of Aspect (eWFM / Alwaria), Anaplan- Excellent knowledge of software and spreadsheet applications (Excel, Access)- Ability to read, interpret and apply insights and recommendations- Ability to communicate complex information in a neutral and professional manner- Workforce management experience in Banking and Finance would be idealOther capabilities- Workforce analytics , time management and project management