Manager Operations (UK Life & Pensions)

We are hiring for a Manager Operations / Quality role. Please find the below Key tasks and responsibilities for the same :

Job Description :

Manage operations across Life & Pension sub-processes including PRSA, ARF, S&I, Claims, and Servicing.

• Lead domain-specific Centers of Excellence (CoEs) for New Business and Servicing .
• Ensure process adherence, SOP compliance, and quality assurance across delivery teams.
• Drive training, knowledge management, and SME development using GenAI tools (e.g., dC.iKnow, dC.iGenie).
• Collaborate with Risk & Compliance, Quality, and Transformation teams to ensure 3LoD readiness.
• Support transition activities including KT, ramp-up, and monitored production.
• Implement process improvements and automation opportunities to enhance efficiency.

Qualifications & Experience

Skills