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Call Support Executive

My Care InternationalPrayagraj(Allahabad), IN

19 days ago

Job description

Job Title : CUSTOMER SUPPORT EXECUTIVE :

Shift : (5 : 30 am to 03 : 30 pm) IST

10 hours Shift

Experience : 1 Year

Salary : 15000 / - INR

FLUENT ENGLISH IS A MUST

Company Overview : My Care International is a leading service provider, dedicated to delivering exceptional service and satisfaction to our clients and their customers. With a focus on innovation and customer-centricity, we help businesses across various industries enhance their customer experiences and build lasting relationships. As we continue to grow, we are seeking enthusiastic and customer-oriented individuals to join our team as Customer Support Calling Agents.

Position Overview : As a Customer Support Calling Agent, you will be the frontline of our customer support team, interacting directly with customers to address their inquiries, resolve issues, and provide assistance. This role requires excellent communication skills, empathy, and a passion for delivering outstanding service to ensure positive customer experiences and satisfaction.

Key Responsibilities :

Inbound and Outbound Calls : Handle incoming calls from customers regarding inquiries, complaints, or requests for assistance. Make outbound calls to follow up on customer issues, provide updates, or gather additional information as needed.
Customer Assistance : Listen actively to customer concerns, empathize with their situations, and provide accurate and timely resolutions or information to address their needs.
Problem Solving : Identify and analyze customer issues or challenges, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
Product Knowledge : Develop a deep understanding of our products, services, and policies to effectively address customer inquiries and provide relevant information and assistance.
Documentation : Maintain detailed and accurate records of customer interactions, including inquiries, complaints, resolutions, and follow-up actions, using our customer support systems and databases.
Quality Assurance : Adhere to established quality standards and procedures in customer interactions, ensuring professionalism, accuracy, and compliance with company policies and regulations.
Team Collaboration : Collaborate closely with other members of the customer support team, as well as cross-functional teams such as technical support, sales, and operations, to ensure seamless customer experiences and effective issue resolution.
Continuous Improvement : Provide feedback and suggestions for process improvements, product enhancements, and customer support best practices to contribute to the overall improvement of our services.

Qualifications :

Previous experience in customer service, call center, or related roles preferred.

Excellent verbal and written communication skills in the English language, with a clear and professional phone manner.

Strong listening and problem-solving skills, with the ability to empathize with customers and address their needs effectively.

Ability to remain calm and composed under pressure, with patience and resilience in handling challenging situations.

Basic computer skills and familiarity with customer support software or CRM systems.

Ability to work effectively in a fast-paced and dynamic environment, with a focus on meeting performance targets and service level agreements.

High school diploma or equivalent; additional education or training in customer service or related fields is a plus.

Non Negotiable Terms :

Immediate joiners only.

Previous experience working in the PST time zone.

Experience in working remotely.

Can adapt to a fast-paced organization.