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[26 / 10 / 2025] Information Technology Specialist

[26 / 10 / 2025] Information Technology Specialist

Sharp BrainsIndia
5 hours ago
Job description

Duration : 4 months (November 2025 – February 2026)

Job Requirements

  • 3–5 years of IT field support or hardware / software troubleshooting experience.
  • Experience in :
  • PC deployment, installation, and end-user support
  • Remote hands staging of infrastructure hardware
  • Depot workflows and basic network troubleshooting
  • Familiarity with :
  • ServiceNow, Active Directory, SCCM / Intune, SOTI
  • Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint)
  • Dell diagnostics and SupportAssist tools
  • Basic scripting (e.g., PowerShell or batch – helpful but not required)
  • Physically able to lift 40+ lbs. and travel regionally.
  • Associate degree, technical certification, or equivalent hands-on experience.

Key Responsibilities

PC & Hardware Support

  • Perform on-site installation and setup of desktop PCs, laptops, printers, and peripherals.
  • Provide remote hands support for IT hardware staging (PCs, servers, switches, etc.), including physical placement, unboxing, labeling, and power / network connectivity checks — configuration is handled remotely by others.
  • Support device imaging, OS upgrades, and software installations.

    • Depot & Lifecycle Support

  • Participate in device lifecycle : receiving, staging, imaging, deploying, and assisting with decommissioning and secure disposal.
  • Support depot operations : diagnostics, hardware repair, device reimaging, and staging of laptops, desktops, and tablets.
  • Perform Dell-certified warranty repairs (if certified) and manage part replacements.
  • Maintain basic asset tracking, including incoming and outgoing equipment.

    • Documentation & Compliance

  • Document service activity, imaging steps, inventory usage, and technical work performed.
  • Follow local site SOPs and contribute to updates (e.g., shipping checklists, imaging guides).
  • Ensure work aligns with infrastructure standards, safety protocols, and IT compliance.
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    Information Technology Specialist • India