Senior Test Engineer

The Pega CDH Tester will be a key member of the quality assurance team, responsible for ensuring the quality, functionality, and performance of Pega Customer Decision Hub (CDH) applications. The ideal candidate will have hands-on experience in testing Next-Best-Action (NBA) strategies, real-time decisioning, and adaptive analytics models to deliver a seamless and personalized customer experience.

Key Responsibilities

• Test Planning & Strategy :
• Develop and execute comprehensive test plans, test cases, and test scripts for Pega CDH applications.
• Collaborate with business analysts, decision architects, and developers to understand requirements and translate them into test scenarios.
• Ensure that testing activities align with the overall project plan and business objectives.
• Test Execution & Validation :
• Perform various types of testing, including functional, integration, regression, and performance testing on Pega CDH components.
• Validate Next-Best-Action (NBA) strategies, decision flows, and engagement policies to ensure they are working as designed.
• Verify the accuracy and effectiveness of adaptive models and predictive analytics.
• Utilize and validate data flows, interaction history, and Decision Data Store (DDS) to ensure data integrity and correct decision outcomes.
• Defect Management & Reporting :
• Identify, document, track, and manage software defects and quality issues using a defect tracking system (e.g., Jira, Azure DevOps).
• Communicate test progress, results, and issues to the project team and stakeholders.
• Collaboration & Process Improvement :
• Work closely with cross-functional teams to monitor and close defects.
• Contribute to the continuous improvement of testing methodologies and best practices within the Pega CDH environment.
• Participate in agile ceremonies, including daily stand-ups, sprint planning, and retrospectives.
• Automation (Desirable) :
• Experience with test automation tools (e.g., Selenium, Pega's own test automation features) to enhance test coverage and efficiency.
• Develop and maintain automated test scripts for regression testing.

Required Skills and Qualifications

Nice-to-Have Skills