Support / Inbound International / BPO Contact Centre / Chandigarh & Mohali Location

If you are interested in moving To Technical Support Process  or are already working in it  but looking for job change , please get in touch and we will be very happy to assist you. Call Sourabh @ 9779924404

Graduates or BE / B-Tech with basic Technical Trouble Shooting Skills can apply for International Process

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Provide online / offline support for Global Customers.
• Resolve known customer issues through the use of a knowledgebase, direct use of
• tools, product user guides, and other reference materials.
• Be responsible to deliver a high quality, customer-driven, support service resolving
• customer enquiries at the first point of call wherever possible.
• Assist customer in resolving any open requests for support, assistance, information on
• Finances & transactions, etc.
• Demonstrate ownership and willingness to resolve issues in a timely manner.
• Demonstrates confidence and willingness to resolve customer requests or queries.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
• engagement for voice.
• Deliver First Call Resolution by handling customer requests and resolving customer issues
• as often as possible during the first contact.
• Ability to assess customer sentiment at all stages during the communication, to take
• the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
• Can interact effectively with the personnel, tools & resources in the Customer / technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
• Completes all training and development activities in timely manner
• Understanding of escalation handling procedures.

Note : - We don't any kind of Fee or Registration Fee or any other charges for our services

Best Regards,

Sourabh Bakshi

Connecting The Dots

Education

Bachelor Of Technology (B.Tech / B.E), 12th Class (XII)

Skills Required

Bpo, Call Center, online support , Customer Issues, Customer Support Executive, Technical Support Executive