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Customer Relationship Executive
Tot In ShotBengaluru, KA, IN11 days ago
Job type
- Quick Apply
Job descriptionDevelop and maintain strong relationships with key customers and stakeholders. Ensure to contact clients in timely manner and assist them in booking the slots. Resolving Clients queries and assist them accordingly. Acting as a bridge between the clients and other departments. Use CRM software to manage customer interactions, track engagement, and maintain updated client records. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with sales, marketing, and customer support teams to enhance the customer journey. Create and implement customer retention strategies and loyalty programs. Handle customer inquiries, complaints, and escalations in a timely and effective manner. Monitor customer satisfaction through surveys, feedback, and analytics. Provide regular reports and insights to senior management on CRM performance. Assist with onboarding new customers and ensuring a smooth transition through different stages of the customer lifecycle.
Requirements
Communication Skills
Relationship-Building Skills
Data Analysis & Reporting
CRM Software Proficiency
Problem-Solving Skills
Time Management
Strategic Thinking
Team Collaboration
Sales & Upselling Skills
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Customer Relationship Executive • Bengaluru, KA, IN
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