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Customer Relationship Management Executive
ALLEN DigitalBengaluru, Karnataka, India16 days ago
Job descriptionExpertise in CRM tools / marketing automation platforms (preferably Clevertap, MoEngage, WebEngage, or Salesforce Marketing Cloud) Strong operations management experience, with a proven ability to manage content and campaign operations for CRM. Basic aptitude of CRM backend, martech stack integration and database management Excellent organizational and project management skills, with the ability to manage multiple campaigns and stakeholders simultaneously. Data-driven mindset, with experience in campaign analysis and optimization. Collaborative, team-oriented approach with strong communication skills. Oversee the timely execution of engaging content for all CRM channels Implement, and optimize CRM campaigns across email, push notifications, in-app messages, and SMS, driving user engagement, retention, nurturing, and reactivation. Collaborate with product marketing, product development, sales, data analytics, and customer support teams to align CRM efforts with overall business objectives Understand the data flow in marketing automation tools, download extract and send weekly / monthly performance emailers
Experience
- Overall 5-6 years of experience.
- Minimum 2 years of experience in CRM Function
Skills
Responsibilities
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Customer Relationship Executive • Bengaluru, Karnataka, India
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