Patient Calling Specialist – Malaysia Voice Process

About Aaytham Consulting

Aaytham Consulting is a multidisciplinary business consulting firm based in Chennai, helping brands and institutions grow, transform, and stay future-ready.

Our work spans across Healthcare, Education, Food & Beverage, Hospitality, and Social Impact, where we blend strategic consulting, brand storytelling, and execution excellence to deliver measurable results. From business process optimization to market expansion, and from brand creation to digital growth, we function as an extended strategic partner for our clients.

Role Overview

We are looking for a Patient Calling Specialist – Malaysia Voice Process to join our healthcare operations team.

This role involves connecting with patients, scheduling appointments, verifying details, assisting with treatment-related queries, and maintaining accurate patient records ensuring a smooth, empathetic, and efficient patient experience for our South East Asian (Malaysian client).

Key Responsibilities

Handle patient calls and appointment scheduling for multiple dental clinics across Malaysia.

Manage and update patient information and treatment records accurately in CRM systems.

Respond to queries related to appointments, treatments, and billing with professionalism and clarity.

Conduct follow-ups for appointment confirmations, post-treatment care, and feedback collection.

Ensure compliance with data privacy and healthcare confidentiality standards.

Support administrative and coordination activities to enhance patient experience.

Requirements

Bachelor’s degree in any discipline.

Prior experience in healthcare, dental, or patient support voice process preferred.

Strong communication and interpersonal skills (English & Malay proficiency required)

Excellent organizational and coordination abilities.

What You’ll Gain

Opportunity to work with a leading dental care network in Malaysia .

Exposure to international healthcare operations and patient engagement processes.

Structured remote working environment with clear performance metrics.

Hands-on experience with CRM tools, healthcare reporting systems, and patient management workflows .

Continuous training and mentorship from experienced healthcare operations professionals.