Area Service Manager

Key Responsibilities : -

• ASC Monthly warranty payment monitoring and submission to HO & Commercial.
• Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information, etc.
• Management of customer issues and providing timely responses to customer feedback.
• Ability to work with multiple stakeholders and Third parties.
• Strong analytical and problem-solving abilities.
• Direct Interaction with customers.
• Manpower availability as per workload and allocating the resources for effective service delivery.
• Expanding Service channel as per sales plan & and executing process to ensure services rendered conform to company policy and standards.
• Proactively monitor and maintain optimum inventory level and distribution of spare parts.
• Improve service channel staff's technical & customer handling skills through continuous education.

Competencies : -

• Critical thinking and problem-solving skills
• High tolerance / evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, and presentation skills.
• Collaboration and team leadership abilities
• Effective time management skills

Remarks-

• Please look for a stable candidate (Frequent Job Changes will not be considered)
• Look for candidates from the Hyderabad Location or ready to relocate to Hyderabad
• Team Handling experience is a must
• Exposure to handling the Authorized Service Center is compulsory
• Exposure to handling high volume is compulsory
• Working knowledge of Excel & SAP is an added advantage

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Skills Required

Sap, Excel