Voylla - Assistant Manager - Customer Support

Qualifications & Skills :

• Degree in Business Administration, Management, or a related field.
• Proven experience in Customer Service Management or a similar role.
• Strong knowledge of customer satisfaction metrics, quality standards, and service improvement methodologies.
• Excellent communication and interpersonal skills with the ability to lead and motivate a team.
• Strong analytical and problem-solving skills to handle escalations and identify root causes.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in the jewelry retail industry is a strong advantage.

(ref : iimjobs.com)