Software Engineer

Software Engineer – Applied AI & LLM Systems

Role Overview

This role focuses on building, deploying, and operating production LLM-powered applications at Click2.ai Consulting. You will design and implement AI-driven features such as search, document understanding, and workflow copilots, with a strong emphasis on software engineering rigor, evaluation, and reliability .

Systems are primarily deployed on AWS , with periodic integration into Azure-hosted client environments .

Responsibilities

• Design and implement LLM-based applications including RAG search, document Q&A, summarization, and task copilots
• Build and maintain retrieval pipelines (chunking strategies, embeddings, indexing, permissions-aware access)
• Develop backend services using Python and TypeScript
• Deploy, operate, and monitor AI services on AWS infrastructure
• Design and maintain evaluation frameworks for quality, hallucination rates, latency, and cost
• Implement guardrails including citation enforcement, PII handling, prompt / version control, and safety checks
• Instrument systems and drive improvements based on production usage data
• Integrate with Azure-based client systems where required

Qualifications

Preferred Qualifications

Remote work available

Resumes : rdeck@click2-ai.com