Administrator

Role : IT Support Administrator

Purpose : To resolve, maintain, and manage client software, hardware, or network issues based on service requests, ensuring high-quality service and client satisfaction.

Responsibilities :

• Respond promptly to tickets raised via various channels.
• Troubleshoot and resolve hardware / software issues within SLA timelines.
• Perform root cause analysis and implement long-term solutions.
• Maintain systems, perform backups, and ensure infrastructure stability.
• Collaborate with on-site teams for complex issues and coordinate resolutions.

Key Competencies :

Performance Measures :

Skills Required

Administrator, Administration