L3 Support Engineer - JAVATechGrit • Kalyan-Dombivli, IN
No longer accepting applications
L3 Support Engineer - JAVA
TechGrit • Kalyan-Dombivli, IN
14 days ago
Job description4–7 years of experience in enterprise software support or application support. Strong hands-on experience in Java 11+, Spring, and REST APIs. Familiarity with Atlassian SDK, Atlassian Plugin Framework, and Active Objects. Experience with Maven, Git / Bitbucket, and Bamboo / Jenkins pipelines. Proficiency in Linux environments, bash scripting, and log analysis (Log4j2, Tomcat, etc.). Working knowledge of SQL and database performance debugging. Understanding of thread safety, clustering, and Data Center scalability concepts. Excellent debugging and communication skills to work effectively with global teams.
Summary
We are looking for a Level 3 Support Engineer to join our team supporting Atlassian-based enterprise products. You will act as the escalation point for complex customer issues, working closely with developers and QA engineers to analyze, troubleshoot, and resolve critical production incidents. This role requires strong experience with Java, Atlassian Plugin Framework, and enterprise support practices.
Key Responsibilities :
- Handle complex issues escalated from Level 1 and Level 2 support teams.
- Investigate root causes by reproducing, debugging, and analyzing application and server logs.
- Collaborate with the development team to provide long-term fixes and product improvements.
- Troubleshoot issues related to Atlassian applications (Jira / Confluence) in Server / DC environments.
- Manage patch releases and coordinate with QA to validate fixes.
- Support customer deployments, upgrades, and integrations.
- Maintain detailed technical documentation and contribute to the internal knowledge base.
- Participate in incident reviews to improve reliability and customer experience .
Required Skills & Experience :
Create a job alert for this search
L3 Support Engineer • Kalyan-Dombivli, IN
Similar jobs
Talent Worx is a growing services & recruitment consulting firm, we are hiring for our client which is India's leading fast growing fintech organization and largest player in online receivables...Show more
About the projects : we are building LLM evaluation and training datasets to train LLM to work on realistic software engineering problems.
One of our approaches, in this project, is to build verifiab...Show more Experience : Prior experience of 8-10 years.Education : Bachelor’s Degree, MBA, MS, M.Tech, MCA (Computer Science / IT).Certification : Product Management Training, Leadership and Management Training.Sk...Show more 
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Customer Interaction : Act as the primary customer contact, delivering excep...Show more
L2 Engineer - OSS Support
SourceFuse • thane, maharashtra, in
SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong back...Show more
Last updated: less than 1 hour ago • Promoted • New!
Support Engineer
Eaglehires HR Solutions Pvt Ltd • thane, maharashtra, in
We are hiring for one of our client based in Mumbai.Job Titles : Junior Support Engineer.Location : Kandivali west Mumbai.
Technical Support : Provide first-level support to resolve customer issues.Is...Show more
Last updated: less than 1 hour ago • Promoted • New!
Forward Deployed Engineer_Kan
Syncarp • Thane, IN
We’re Hiring : Forward Deployed Engineer (FDE 3) | Senior Software Engineer.Relocation to Japan (after ~18 months).AI prototypes into real-world production systems.
Forward Deployed Engineer (FDE 3)....Show more
Last updated: 4 hours ago • Promoted • New!
Cloudera Solution Architect
Nice Software Solutions Pvt. Ltd. • Kalyan-Dombivli, IN
Key Responsibilities (Solution Architect).Spark, Kafka, NiFi, Hive, and Impala.CI / CD pipelines, model deployment, scoring, monitoring, drift detection, and retraining strategies.GenAI and Retrieval...Show more
Last updated: 4 hours ago • Promoted • New!
Tech Lead Java Developer
Talent Worx • Thane, MH, IN
Quick Apply
Last updated: 30+ days ago
SRE / AI Platform Support Engineer (Go & Kubernetes)
ACL Digital • thane, maharashtra, in
SRE / AI Platform Support Engineer (Go & Kubernetes).Contract 1 Year (to start with).Client’s global research and engineering teams.
We are seeking a highly motivated, self-reliant, and experienced ...Show more
Last updated: 1 day ago • Promoted
Remote Java Backend Engineer
Turing • Kalyan-Dombivli, IN
Remote
Last updated: 1 day ago • Promoted
Java Lead
Talent Worx • Thane, MH, IN
Quick Apply
Last updated: 11 days ago
Customer Support Engineer
Rokad • thane, maharashtra, in
Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital tra...Show more
Last updated: 20 hours ago • Promoted • New!
Sre / Ai Platform Support Engineer (Go & Kubernetes)
ACL Digital • Thāne, Republic Of India, IN
SRE / AI Platform Support Engineer (Go & Kubernetes).Contract 1 Year (to start with).Client’s global research and engineering teams.
We are seeking a highly motivated, self-reliant, and experienced ...Show more
Last updated: 1 day ago • Promoted
L3 / L4 Infra Support Engineer
Consolidated Analytics • dombivli, maharashtra, in
Job description : L3 / L4 Infra Support Engineer - Windows / Azure.Systems Administrator to join our Systems Team to help design, implement, maintain, and support our growing server infrastructure in th...Show more
Last updated: less than 1 hour ago • Promoted • New!
Backend Engineer (Java)
Revolut • Thane, IN
Core Backend Development (Java Ecosystem).ORM mappings, JPQL / HQL, transactions, performance tuning).Proven ability to design and implement.
API design, versioning, error handling, and request / respon...Show more
Last updated: 29 days ago • Promoted
Support Analyst
ThoughtFocus • Dombivali, Maharashtra, India
Job Title : Support Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment...Show more
Last updated: 7 days ago • Promoted
Alation Platform Implementation Engineer
Freedom Consulting Inc. • thane, maharashtra, in
Job Title : Alation Implementation Engineer.Company : Freedom Consulting Inc.We are seeking an experienced software / data governance professional to join a high-performing development team focused o...Show more
Last updated: less than 1 hour ago • Promoted • New!
Team Leader - Advanced Support Engineer
Check Point Software • thane, maharashtra, in
The incumbent will be in charge of the APAC Diamond Services team and ensure that the customer experience delivered to our VIP customers are of the highest standards and aligned to our company valu...Show more
Last updated: less than 1 hour ago • Promoted • New!
Technical Support Engineer - I
Observe.AI • dombivli, maharashtra, in
AI is the leading AI agent platform for customer experience.It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predi...Show more
Last updated: less than 1 hour ago • Promoted • New!
Technical Customer Support Engineer
Vision Mechatronics Private Limited • Thane, MH, in
Quick Apply
Last updated: 1 day ago
Support Engineer
POST A RESUME • thane, maharashtra, in
Salary up to 5 LPA based on experience and current salary.To ensure the quality support provided to all the client / Colleague / Customers.
To help with any Support requests logged with Application Su...Show more
Last updated: less than 1 hour ago • Promoted • New!