Audio Visual Tier 2

Required Knowledge, Experience and Skills :

• 3+ years working in the AV / IT industry o Experience with Control Systems, Audio, Video, Digital Signage, IT and / or Teleconferencing technologies (ie Cisco, BiAmp, Crestron, Samsung, QSC)
• 5+ years working a customer service-based role.
• Advanced level troubleshooting skills specific to technology area(s) of expertise, such as- o Audio / DSP o Projection, Display, and digital signage systems o Unified Communications o Network Monitoring software (Auvik / Automate / Meraki / RMS / ECM)
• Understanding of Network protocols and best practices.
• Process oriented.
• Ability to explain troubleshooting steps to non-technical customers.
• Ability to solve problems and deal with variables in situations where limited standardization exists.
• Ability to provide an excellent customer experience to clients.
• Open to feedback and direction
• Accountable, reliable and takes ownership.
• Proficient with Microsoft Office Suite with excellent results.
• Ability to work both independently and within a team.
• Excellent organizational skills & ability to maintain accurate records
• Ability to work in stressful situations.
• Ability to meet deadlines.

Desired Knowledge, Experience and Skills :

Skills Required

Technical Troubleshooting, Ms Office, Crm, Erp, Customer Experience, Auditing