Voice Communications Expert

Job Overview :

We are seeking a seasoned voice communications expert to spearhead the design, implementation, and optimization of unified collaboration solutions across multiple platforms.

This role requires a highly skilled professional with 5-8 years of hands-on experience in enterprise voice engineering, who can work closely with cross-functional teams to deliver seamless collaboration experiences and support day-to-day operations.

Key Responsibilities :

• Design, configure, and support enterprise voice and video solutions on various platforms, including MS Teams, WebEx Calling, Zoom, RingCentral, and Cisco voice infrastructure.
• Collaborate with networking, security, and desktop teams to ensure voice services are integrated and secured properly.
• Participate in planning and executing voice migration or integration projects.
• Ensure high availability and performance of voice systems through proactive monitoring and tuning.
• Troubleshoot and resolve voice-related incidents and service requests.

Required Skills & Qualifications :