[04 / 10 / 2025] Associate Director - Operation (RCM)

Job Roles & Responsibilities :

• Develop and execute innovative strategies to improve and secure business delivery.
• Able to establish pilot A / R process and devise strategy to improve collections.
• Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection.
• Strong understanding of all downstream revenue cycle offices i.e. Payment Posting, AR Followup / Denial Management, & Patient Billing.
• Understands the eccentricities of various provider specialties.
• Ensure that the portfolio meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reporters, and drives the development of team members, ensuring full and well- rounded team competency.
• Ability to execute policies, processes and procedures of the organization.
• Demonstrate leadership skills with experience managing 5-10 Teams.
• Excellent verbal and written communication and presentation skills.
• Experience of performing annual performance review / appraisals Proficient in Excel and PowerPoint to create weekly reports, dashboards for both internal management and client.
• Strong people management skills with fair understanding of required techniques to create winwin situation.
• Strong focus on Customer Service.
• Strong Employee Retention capabilities.

Candidate Requirements :

Kindly Note : At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at hr@credencerm.com

Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.