Senior Customer Journey Manager

Role : - Senior Product Manager

Experience - 5-8 years

Location : - Bengaluru, Karnataka

Who we are :

Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money.

We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.

Our journey so far :

Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.

From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter.

Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10 / - has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.

We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew.

The Role

We’re looking for a Senior Product Manager – Core Experience to lead the evolution of our most critical user surfaces – the home screen, in-app navigation, and lifecycle journeys. This role will focus on driving cross-product adoption, habit loops, and engagement, ensuring users not only discover value but keep coming back.

If you’re passionate about solving high-impact problems, designing modular experiences, and building intelligent user flows that directly influence business metrics – this is for you.

What you'll be responsible for

• Own the home screen and app navigation end-to-end, turning them into dynamic, personalized hubs that drive activation and adoption across Jupiter’s financial products.
• Lead the user lifecycle strategy, from onboarding to long-term retention, identifying moments that matter and stitching together the right nudges, surfaces, and value unlocks.
• Partner with data scientists to build ML-driven recommendation systems that surface next-best-actions, help users discover new products, and increase LTV.
• Define and track success through metrics like engagement, activation, retention, and product conversion rates.
• Collaborate with design, engineering, and other product teams to build modular, scalable flows that serve multiple business needs while maintaining UX excellence.
• Champion a problem-first mindset : align cross-functional teams on the biggest opportunities using data, research, and experimentation.
• Drive outcomes, not just features — you’re accountable for moving the needle, not shipping roadmaps.

What we’re looking for

Nice to have