Customer Service Officer

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service.

Roles and Responsibility

• Manage and resolve customer complaints professionally.
• Provide excellent customer service through various channels.
• Develop and implement strategies to enhance customer satisfaction.
• Collaborate with internal teams to improve overall customer experience.
• Analyze customer feedback and suggest improvements.
• Ensure compliance with regulatory requirements and company policies.

Job Requirements

Skills Required

Communication Skills, Interpersonal Skills, Software Applications, Problem-solving, Analytical Skills