Center Manager

Job Title : Center Manager

Department :

Operations – Center Management

Reporting To :

Chief Operating Officer (COO)

Job Location : As Assigned

About Progenesis IVF

Progenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples achieve parenthood. Since our establishment in 2014, we have focused on delivering compassionate, ethical, and evidence-based fertility care. Our expert medical team works relentlessly to ensure a smooth and supportive journey for every patient dealing with infertility. For more details, visit our website : www.progenesisivf.com

Job Objective

The Center Manager is responsible for overseeing the entire day-to-day operations of the center, ensuring smooth functioning, adherence to clinical standards, doctor engagement, and achievement of financial targets. The role involves efficient utilization of resources, patient satisfaction, quality compliance, and strategic execution aligned with organizational goals.

Key Functions

The Center Manager will supervise overall center operations, coordinate with clinical and non-clinical teams, manage performance, and ensure excellent patient service. This role demands a dynamic leader capable of multitasking, problem-solving, and fostering a positive and collaborative environment.

Job Responsibilities

A. Operational Management

• Manage all daily operations, administration, and workflow of the center.
• Create and execute action plans to achieve financial and business targets.
• Ensure effective floor management and seamless patient movement.
• Track patient progress and keep referring OB-GYN specialists updated.
• Oversee IVF-related processes including collection, storage, fertilization, and related sub-procedures to maintain the highest standards.
• Ensure that all formalities and policies related to IVF failures and reimbursements are followed as per guidelines.
• Audit documentation maintained by consultants, RMOs, nurses, embryologists, and other clinical staff.
• Maintain high standards of hygiene to minimize hospital-acquired infections.
• Ensure secure safekeeping of medical records and availability during audits.
• Maintain detailed records of referred cases, walk-ins, referral conversions, and reasons for booking failures.
• Set up an effective patient feedback mechanism and ensure timely resolution.
• Oversee procurement, inventory management, and material cost control.
• Coordinate with Medical and Quality Managers to ensure compliance with NABH, ISO, and local / state regulations.
• Implement quality assurance programs to improve patient safety and service quality.
• Conduct regular clinical reviews with IVF consultants, counselors, and the Medical Advisory Board.
• Monitor center performance against revenue and profitability goals.
• Take initiatives to optimize costs including utilities, consumables, and fixed costs.
• Ensure compliance with medical waste management protocols.
• Uphold ethical medical practices at all times.
• Maintain strong relationships with patients and build trust throughout their treatment journey.
• Support the sales head in branding activities, marketing campaigns, and local promotions.
• Act as an escalation point for operational issues and ensure timely resolution.
• Manage employee productivity, shift planning, and overall efficiency.
• Track and manage all hospital data.
• Ensure accurate documentation and regulatory compliance.
• Assist in marketing initiatives and branding activities.
• Manage vendor relationships and AMC contracts.
• Ensure AMC compliance for all machines and initiate renewal processes.
• Maintain records of all required licenses and certifications.
• Keep track of clinical and non-clinical asset inventories.
• Participate in operational, clinical, and interdisciplinary meetings.
• Ensure timely submission of formats, checklists, reports, and minutes of meetings.
• Manage manual as well as online reporting activities including HIMS.
• Ensure that patients with successful IVF outcomes are guided back to OB-GYN specialists for antenatal care.
• Build professional relationships with doctors, nurses, embryologists, and other stakeholders for seamless patient care.
• Motivate and guide the team, promoting a collaborative work culture.
• Address employee concerns and provide resolution.
• Assist in developing marketing strategies, outreach programs, and referral networks.
• Participate in community events and awareness initiatives.
• Ensure smooth patient intake, scheduling, and record management.
• Coordinate with Accounts, Pharmacy, and other departments for reporting and operations.

B. Reporting

C. Patient and Attendant Management

D. Manpower Management

E. Business Development

F. Event Management

G. Monitoring and Auditing

H. Training and Development

I. Accreditation & Quality Compliance

J. Asset Management

K. Financial Management

Candidate Requirements