Senior Key Account Manager
Zafifymumbai, maharashtra, in1 day ago
Job descriptionProven experience in Account Management, Customer Success, or Customer Service, including leadership responsibilities Strong track record of managing enterprise or high-value client accounts Excellent leadership, communication, and negotiation skills Ability to work cross-functionally and drive measurable business outcomes Be part of a rapidly growing organization driving innovation in the HR tech space Work with cutting-edge technology and large-scale enterprise solutions Opportunity to make a significant impact on customer success and business growth A collaborative and fun work environment with room for professional advancement
Position : Head of Account Management & Customer Service
📍 Location : Mumbai
🕒 Notice Period : Immediate joining preferred
Key Responsibilities
- Define and execute account management and customer service strategies aligned with business objectives
- Build frameworks for client retention, upselling, and cross-selling opportunities
- Develop and implement KPIs to track and improve customer satisfaction, loyalty, and revenue growth
- Build strong client relationships and act as a trusted advisor to drive client success
- Collaborate with internal teams such as Sales, Product, and Marketing to deliver holistic client solutions
- Oversee the customer support team to ensure timely resolution of queries, complaints, and escalations
- Implement best practices and technology solutions to enhance the customer experience
- Continuously improve service delivery processes to increase efficiency and satisfaction
- Lead, mentor, and grow a team of account managers and customer service professionals
- Monitor client health metrics, churn rates, and service quality scores
- Present regular reports and insights to leadership on customer satisfaction, retention, and revenue impact
- Identify trends, risks, and opportunities to inform strategic decisions
Key Requirements
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Key Account Manager • mumbai, maharashtra, in