Client Experience Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Role name and description

Assistant Manager Client Experience Centre Manager and Storyteller

The Experience Centre Storyteller is the face and voice of the Client Experience Centre (CEC). This role is responsible for designing curating and delivering engaging client experiences that tell compelling stories about our capabilities solutions sector expertise and vision for the future. The storyteller / host will work closely with sector leaders solution owners and creative teams to ensure every client visit is impactful tailored and memorable. Ultimately driving relationship growth and trust of new business opportunities.

Your key responsibilities

Client Hosting & Storytelling

• Welcome and host clients partners and internal stakeholders with professionalism and warmth.
• Deliver customized storytelling sessions aligned with client needs sector priorities and EY value propositions.
• Guide visitors through various Experience Centre zones (AI Green Journey Mega Trends Four Futures Sector Solutions etc.) with engaging narratives.
• Adapt presentation style and content dynamically based on audience profile and engagement cues.

Experience Design & Curation

Coordination & Preparation

Content & Knowledge Management

Feedback & Continuous Improvement

To qualify for the role you must have -

Core Competencies

Technical & Business Skills

Behavioural Skills

Ideally you will also be

What we look for

Bachelors / masters degree in communications Marketing Business or related field.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina India the Philippines Sri Lanka Poland Spain Hungary and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1