Front Office Executive(Female)

Job Description

Description :

• Follow up customer calls where necessary
• Complete call logs and produce call reports
• Answer calls professionally
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Enter customer information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone / email
• Receive, sort and distribute daily mail / deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing etc.

Preferred Skills : Ø Computer Literacy

Ø Effective Written and Verbal Communication Skills

Ø Guest Service

Ø Able to work flexible schedule

Ø Strong Interpersonal Skills

Ø Multiple Language Knowledge

Ø Neat and Professional Appearance