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Supervisor, AR

Supervisor, AR

ConfidentialHyderabad / Secunderabad, Telangana, India
6 days ago
Job description

We are united in our mission to make a positive impact on healthcare. Join Us!

  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2024
  • 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
  • 2024 Spring Digital Health Awards, 'Web-based Digital Health' category for EMA Health Records (Gold)
  • 2024 Stevie American Business Award (Silver), New Product and Service : Health Technology Solution (Klara)

Who We Are

We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

The Supervisor, RCM AR is a leadership position within Modmed India Operations to supervise a group of AR Analysts deployed for multiple practices preferably within a single vertical / specialty. They will be responsible for the day-to-day deliverables for their team along with enhancing the collaboration and partnership between internal and vendor teams. They will ensure that team goals are met while continuously developing their team members' knowledge and skills, as well as their own. If you have experience and passion for AR and treat your team members as the greatest asset, please apply!

Your Role

  • Play a critical leadership role in ensuring day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards while ensuring ModMed's billing and compliance processes and Standard Operating Procedures (SOPs) are followed.
  • Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes.
  • Help the team to prioritize their work and understand the critical importance of following SOPs and communicating challenges and findings to their supervisor in a timely manner.
  • Inform leadership of critical findings impacting RCM performance and recommend solutions to improve outcomes.
  • Work closely with the internal and external teams ensuring challenges and findings raised by analysts are documented, actioned upon, and converted to wins within set timelines.
  • Collaborate with onshore and offshore training teams to create and deliver vertical-focused knowledge to team members.
  • Review the Practice KPI Trends and work with the team to identify and resolve issues promptly and thoroughly.
  • Partner with onshore and offshore teams on creating and implementing processes and procedures for identifying and permanently resolving quality concerns and plans of action (POA) for client escalations.
  • Work with onshore vertical teams on standardizing the processes and practice instructions.
  • Development and delivery of routine reports required to monitor and report on the team's performance and provide customer feedback.
  • Participate in process improvement discussions and help ensure necessary conversion to SOPs.
  • Directly engaging in problem-solving on production-related issues with team members, as required.
  • Work with onshore coordinators to resolve any open issues impacting performance and quality.
  • Perform additional projects and job duties as assigned

    • Skills & Requirements

  • Must have strong, hands-on knowledge of AR within Physician RCM of US Healthcare.
  • 7+ years of related working experience in core Provider RCM, out of which a minimum of 2 years as a Lead Operations managing a team of 10-20 FTEs.
  • Strong knowledge of workflows and procedures within specialties such as Dermatology, Gastro, Orthopedics, Podiatry, Ophthalmology, ENT, etc., is a big plus.
  • Adept at developing and analyzing various KPIs / other trends while running reports from various sources.
  • Exceptional written, verbal, and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams.
  • Strong understanding of various insurance carriers, including Federals, HMOs, PPOs, Capitation and Workers' Comp
  • Advanced Excel skills such as the ability to use formulas to analyze data, create and format pivot tables and templates, use and conditional formatting and validation functions. Able to create visualizations of data through charts, graphs, and PPTs using MS Office and other tools.
  • A preferred Six Sigma specialist who has participated in process and quality improvement projects is preferred.
  • Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed's culture.
  • Must be committed to developing expertise in respective ModMed products (PM or gPM) within three months of employment.
  • Willing to work from the Office in India night shift (5.30 PM to 2.30 AM).

    • ModMed In India Benefit Highlights

  • High growth, collaborative, transparent, fun, and award-winning culture
  • Comprehensive benefits package including medical for you, your family, and your dependent parents.
  • The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest
  • Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed

    • ModMed Benefits Highlight : At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits :

    India

  • Meals & Snacks : Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
  • Insurance Coverage : Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
  • Allowances : Annual wellness allowance to support your well-being and productivity,
  • Earned, casual, and sick leaves to maintain a healthy work-life balance,
  • Bereavement leave for difficult times and extended medical leave options,
  • Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
  • Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

    • United States

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k) : ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

    • PHISHING SCAM WARNING : ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote 'interviews,' and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([HIDDEN TEXT]). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

    Skills Required

    Six Sigma, Ms Office

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    Supervisor • Hyderabad / Secunderabad, Telangana, India

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