Service Desk EngineerConfidential • Pune, Mumbai
Service Desk Engineer
Confidential • Pune, Mumbai
30+ days ago
Job descriptionInstalled, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.
Role & responsibilities
- Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
- 24 / 7 Support Model (L2- Remotely End user Support for US and Canada users.)
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop / laptops.
- Escalating software and other application issues to the subject teams.
- Troubleshooting desktop / laptop hardware and software issues, that can be worked upon remotely.
- OS / Office / basic system application / Anti-Virus client support.
- Outlook, browser, Printer / scanner installation, configuration and troubleshooting on client system.
- Strong experience & Knowledge of ITIL Process.
- Strong experience & Knowledge of MIM.
Additional
Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems
Strong technical Background with Excellent Communication Skills.
Skills Required
end user support, Ad, O365
Create a job alert for this search
Service Desk Engineer • Pune, Mumbai
Related jobs
Welcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud.Since 1998, we’ve been pioneers in bringing SAP and related applications to the cloud—think ...Show more
Contract Duration : 1+ Year Contract.Experience deploying Kubernetes on-prem.Experience with VMware (Vsphere / VSAN / NSX-T) and migrations / replatforming from VMWare into Redhat / Windriver.For Ope...Show more
Service Desk Engineer
Trigent Software Private Limited • Mumbai, Maharashtra, India
As an Application Tech Support Practitioner you will serve as a vital link between clients and the systems or applications they utilize.
Your typical day will involve engaging with clients to unders...Show more
Last updated: 8 days ago • Promoted
ITSM Freshservice
Zensar Technologies • Mumbai, IN
Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show more
Last updated: 13 days ago • Promoted
ServiceNow Engineer
Penta Consulting • Mumbai, IN
Expert in Service Now ITSM, ESG, NowAssist and associated modules.Knowledge on multi-technology application design best practices which enable them to act as trusted advisors to internal clients on...Show more
Last updated: 1 day ago • Promoted
Service Desk Agent
Protera • Mumbai, MH, IN
Quick Apply
Last updated: 30+ days ago
Technical Service Engineer
Hoymiles • Mumbai, IN
Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers.The individual should be ...Show more
Last updated: 16 hours ago • Promoted • New!
Datacenter Network Engineer
The AES Group • Mumbai, IN
Senior Datacenter Network Engineer (Level 4).High-level technical expert (not entry or mid-level).Chennai preferred; remote possible for other locations.
Rotational, with ability to work EST hours.C...Show more
Last updated: 18 days ago • Promoted
Lead Engineer
Hyqoo • Mumbai, IN
Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show more
Last updated: 25 days ago • Promoted
Senior Dell Boomi Integration Engineer
Maitsys • Mumbai, IN
Job Description : Senior Boomi Integration Engineer.Atom migration (on-prem → cloud), integration development, and ongoing support.
Senior Dell Boomi Integration Engineer.Boomi Atom to a cloud-hosted...Show more
Last updated: 16 days ago • Promoted
Network Implementation Engineer
Akkodis • Mumbai, IN
Network Design & Implementation : .Candidate Must have experience in Data center, Cisco Nexus and BGP protocol.Design and deploy Cisco access and distribution switches, core routers (2900, 3500, 3700...Show more
Last updated: 23 days ago • Promoted
Denodo Support Engineer (Night Shift)
Insight Global • Mumbai, IN
Must Be able to start within 30 days.Rate : 12-20 LPA depending on level of experience.REMOTE NIGHT SHIFT - 8 : 30pm IST - 5 : 30 AM IST.
Incident and Change Management Experience.Capacity Management and...Show more
Last updated: 20 days ago • Promoted
AWS Engineer
Spryc Systems • Mumbai, IN
We are seeking an experienced AWS Engineer to design, implement, and maintain AWS infrastructure and services in a managed service environment.
The ideal candidate will possess deep expertise in AWS...Show more
Last updated: 30+ days ago • Promoted
Network Implementation Engineer
Innova Solutions • Mumbai, IN
Innova Solutions (Formerly ACS Solutions) is a leading global information technology, consulting, and business solutions company.
Since 1998, we have been a trusted partner to customers worldwide in...Show more
Last updated: 7 days ago • Promoted
Service Desk Engineer
Intertec Softwares • Navi Mumbai, Maharashtra, India
Job Title : Service Desk Engineer.Certification : ITIL Foundation MCSE CCNA CompTIA ACompTIA N Azure or any Cloud / Technology related certificates.
Serve as the first line of support for end-user tec...Show more
Last updated: 22 days ago • Promoted
Service Desk Lead
HCLTech • Mumbai, IN
Please see the below job description and revert with your updated CV in case you find it suitable.As per relevant experience and last drawn CTC.
To be discussed during the interview.Analyst would be...Show more
Last updated: 6 days ago • Promoted
Network Engineer(Kubernetes)_11+years_Remote
Tekgence Inc • Mumbai, IN
Remote
Last updated: 16 hours ago • Promoted • New!
Senior Network Development Engineer
Oracle • Mumbai, IN
Role : Senior Network Development Engineer.As a Network Development Engineer on the Oracle Infrastructure Engineering Services (IES), Network Operations & Reliability Engineering team, your prioriti...Show more
Last updated: 4 days ago • Promoted
Information Technology Service Desk
YASH Technologies • Mumbai, IN
Primary contact point for end users via phone / Chat / self-service tickets.Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.Regular update and follow up on tickets...Show more
Last updated: 23 days ago • Promoted
IMS Engineer
IBU • Mumbai, IN
Role : QAE- 5GC IMS Voice & Messaging Engineer.QAE- 5GC IMS Voice & Messaging Engineer” is the role to manage and to work proactively to drive initiatives around the operational delivery capabilitie...Show more
Last updated: 1 day ago • Promoted