Talent.com
This job offer is not available in your country.
Quality Manager

Quality Manager

Credit Saison Indiasalem, tamil nadu, in
10 days ago
Job description

About Credit Saison India

Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintech's. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.

Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people.

Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact.

Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.

Based in Singapore, over 1,000 employees work across Saison’s global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment.

Job Summary :

Quality & Training is a critical role responsible for developing and implementing Quality Assurance and Training strategies in the Collections Tele calling division. This position ensures operational excellence, compliance with internal and regulatory standards, and continuous staff upskilling to enhance performance and customer experience.

  • Key Responsibilities :
  • 1.
  • Quality Management :
  • Develop and enforce QA frameworks and monitoring tools.
  • Monitor calls for adherence to scripts, client SLAs, and regulatory compliance.
  • Conduct audits, share insights, and drive Corrective and Preventive Actions (CAPA).2.
  • Training Management :
  • Design and implement training programs for new hires and ongoing staff.
  • Deliver training on collection techniques, regulatory compliance, and soft skills.
  • Conduct Training Needs Analysis (TNA) and maintain an annual training calendar.3.
  • Team Leadership :
  • Team leading , including Trainers, Quality Analysts, and Team Leaders.
  • Set departmental goals and KPIs, conduct performance evaluations, and coaching.4.
  • Compliance & Reporting :
  • Ensure compliance with internal processes and external regulatory norms.
  • Maintain detailed audit records and training documentation.
  • Prepare and present periodic reports on training effectiveness and team performance.
  • Key Skills :

1. Strong analytical and problem-solving skills.

2. Excellent communication, coaching, and presentation abilities.

3. Proven leadership and team management experience.

4. Expertise in quality tools and methodologies.

5. Proficiency in training design and content delivery.

  • Qualifications :
  • 1. Graduate / Postgraduate in any discipline.

    2. 5+ years of experience in collections / telecalling.

    3. Strong understanding of collection processes, call center operations, and regulatory norms.

  • Job Type : -
  • Full-Time
  • Reports To :

  • Tele-Collections Head
  • This role is ideal for someone with a strong background in quality management, training, and leadership, looking to drive operational excellence and compliance in a collections telecalling environment.

    Create a job alert for this search

    Manager Quality • salem, tamil nadu, in

    Related jobs
    • Promoted
    Compliance Specialist

    Compliance Specialist

    Sycamore Informatics Inc.Salem,Tamil Nadu, IN
    Assist with Quality System development, training, and process.Assist with internal audits to assess compliance.Represent or assist SI in external audits. Participate in the CAPA process.Assist and w...Show moreLast updated: 2 days ago
    • Promoted
    Quality Assurance Lead

    Quality Assurance Lead

    BrightEdgeSalem,Tamil Nadu, IN
    BrightEdge is a global leader in enterprise SEO and content performance solutions, driving AI-powered digital marketing success for the world’s top brands. Our culture is product-first, innovation-d...Show moreLast updated: 30+ days ago
    • Promoted
    Quality Engineer

    Quality Engineer

    Green HR SolutionsErode, IN
    Hiring For USA Based Multinational Company.We are seeking a dedicated and detail-oriented Quality Engineer to ensure the consistent delivery of high-quality products and services.The ideal candidat...Show moreLast updated: 12 days ago
    • Promoted
    Lead Quality Assurance Engineer (Backgammon Galaxy)

    Lead Quality Assurance Engineer (Backgammon Galaxy)

    Backgammon GalaxyErode, IN
    Backgammon Galaxy (backgammongalaxy.Remote (HQ in Cyprus) | Full-time.Backgammon Galaxy is the leading web and mobile platform for playing backgammon, with a community of 150,000+ players worldwide...Show moreLast updated: 30+ days ago
    • Promoted
    Freelance Data Quality Automation

    Freelance Data Quality Automation

    Leading MNCErode, IN
    Freelance Data Quality Automation.The candidate should have a minimum of 4+ yrs.If you're looking for freelance / part time opportunity (along with your day job) & a chance to work with the top 0.Yo...Show moreLast updated: 1 day ago
    • Promoted
    Quality Engineer

    Quality Engineer

    IntraEdgeErode, IN
    Senior Quality Assurance Engineer : .The Quality Assurance (QA) Engineer is responsible for conducting manual and assisting in automated testing. This person works in close collaboration with other me...Show moreLast updated: 12 days ago
    • Promoted
    Quality Assurance Automation Engineer

    Quality Assurance Automation Engineer

    BrightEdgeSalem,Tamil Nadu, IN
    BrightEdge is a global leader in enterprise SEO and content performance solutions, driving AI-powered digital marketing success for the world’s top brands. Our culture is product-first, innovation-d...Show moreLast updated: 30+ days ago
    • Promoted
    Quality Assurance Engineer

    Quality Assurance Engineer

    GoQuantSalem,Tamil Nadu, IN
    Job Description : QA Engineer (Paid).GoQuant is a financial technology company dedicated to providing high-performance trading solutions for digital assets. We empower professional traders and instit...Show moreLast updated: 30+ days ago
    • Promoted
    Quality Assurance (QA) Consultant - 4+

    Quality Assurance (QA) Consultant - 4+

    Jupiter AI LabsSalem,Tamil Nadu, IN
    We are looking for an experienced.The role involves close coordination with accredited labs, suppliers, and internal teams to ensure compliance with quality standards and regulatory requirements.CO...Show moreLast updated: 17 days ago
    • Promoted
    Quality Assurance Engineer

    Quality Assurance Engineer

    Synthio LabsSalem,Tamil Nadu, IN
    QA Engineer (India) — Join SynthioLabs (YC X25).SynthioLabs growing fast and looking for a.Design and maintain detailed test plans and test cases. Run daily testing cycles across web and mobile apps...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Automation Manager

    Automation Manager

    TELUS DigitalSalem,Tamil Nadu, IN
    As a Automation Manager you provide leadership to multiple teams who design, develop, and maintain automation and intelligent automation solutions that streamline tasks across WFM operations.You ov...Show moreLast updated: 21 hours ago
    • Promoted
    Quality Assurance Engineer

    Quality Assurance Engineer

    Blossom SocialSalem,Tamil Nadu, IN
    Blossom Social is building the future of social investing.Our platform empowers retail investors by combining the best of social networks with investing tools—enabling users to connect, learn, and ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager R with Statistical Programming

    Senior Manager R with Statistical Programming

    EphicacyErode, IN
    Experience Range 11 – 15 years (minimum 5 years experience of R in SAS Programming).Skill : R Programming Expert with strong SAS expertise. Technical Roles and Responsibilities.Lead end-to-end clini...Show moreLast updated: 2 days ago
    • Promoted
    Quality Automation Lead

    Quality Automation Lead

    TWO95 International, IncSalem,Tamil Nadu, IN
    Location : Bangalore or Chennai.Type : Fulltime with client our client.Power BI dashboards and reports.UI & API automation frameworks. Python + Playwright or similar).Participate in defect triage, roo...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Bid Manager

    Bid Manager

    CapgeminiSalem,Tamil Nadu, IN
    BID Management of enterprise scale solutions.Proven experience in defining offer scope; goals and deliverables that support business goals in collaboration with senior management and stakeholders.A...Show moreLast updated: 21 hours ago
    • Promoted
    Quality Auditor

    Quality Auditor

    ALLSTARSITSalem,Tamil Nadu, IN
    Beaconcure Quality Management System adhere to regulatory standards and established quality guidelines.This role is crucial for maintaining the integrity of clinical trial data and protecting the s...Show moreLast updated: 21 days ago
    • Promoted
    • New!
    Manager

    Manager

    BristleconeErode, IN
    Business Process Lead – Order-to-Cash (OTC).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 21 hours ago
    • Promoted
    Associate Solutions Manager

    Associate Solutions Manager

    ElucidataErode, IN
    Delhi / Bangalore (3 days in office).Elucidata is a TechBio Company headquartered in San Francisco.Our mission is to unleash personalized medicine using AI and multi-omics, multimodal data.Elucidata’...Show moreLast updated: 2 days ago
    • Promoted
    Technical Project Manager

    Technical Project Manager

    RoroErode, IN
    Roro is a product innovation studio specializing in rapid product development powered by AI tools.We build AI, IoT, mobile, and web solutions quickly and affordably. Our small team collaborates on p...Show moreLast updated: 12 days ago
    • Promoted
    Senior Quality Assurance Automation Engineer

    Senior Quality Assurance Automation Engineer

    IntelliasSalem,Tamil Nadu, IN
    Skills - Automation Testing + JAVA.Strong Experience working with modern test automation frameworks and tools (such as Cypress, Playwright, JUnit, TestNG, Cucumber, Allure).Strong experience in dif...Show moreLast updated: 30+ days ago