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Learning and Development Facilitator (Customer Service)

Learning and Development Facilitator (Customer Service)

TPHaryāna, Republic Of India, IN
21 hours ago
Job description
  • Develop and implement training modules for customer service processes and tools.
  • Facilitate onboarding and continuous learning for customer service representatives.
  • Ensure alignment with service quality standards, compliance guidelines, and company policies.
  • Monitor training effectiveness and drive improvements based on feedback and performance metrics.
  • Support process documentation and updates in collaboration with operations and quality teams.

    • Scope of Work :

    • Training Content Development : Create SOPs, role-play scenarios, e-learning modules, and quick reference guides.
    • System Training : Provide hands-on training on CRM, ticketing, and communication platforms.
    • Quality Alignment : Work with QA teams to address common errors and improve service delivery.
    • Performance Coaching : Offer targeted coaching to improve individual and team performance.
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    Learning Facilitator • Haryāna, Republic Of India, IN

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