Senior Engineering Manager [T500-21417]

About Marrio

Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories.

Role Title : Senior Engineering Manager

Position Summary :

Come join a dynamic Digital Web Engineering team in Global Technology at Marriott International. Lead a team of dedicated engineers to continue to enhance, evolve and transform the travel innovation platform for future of global travel while transforming your career. Collaborate across multiple enterprise and digital disciplines in a Scaled Agile Framework (SAFe) environment to leverage best practices and the latest cloud- native tools and technologies.

Oversees day to day application development projects and software engineering for digital brand experience portal. Directly manages software engineers and project managers.

Champion of AI-first engineering, with hands-on expertise in deploying advanced AI modeling approaches such as Retrieval-Augmented Generation (RAG), deep learning, and generative AI to solve complex business challenges

Lead a team of dedicated engineers to enhance and transform the digital web platform, with a strong emphasis on adopting an AI-first mindset and integrating AI / ML technologies into digital solutions. Delivers on commitments to discipline partners and collaborates with architects on major organizational initiatives across multiple channels & platform. Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction.

Job Responsibilities :

Managing Application Development Standards, Processes, and Tools

Ability to foster a culture of experimentation, innovation, and responsible adoption of emerging AI technologies within engineering teams

Works with direct reports to facilitate consistency of service delivery across client groups

Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including :

SDLC standard tools and processes for both waterfall and agile development

Estimating standard tools and processes, incorporating flexibility for small and large projects

Deployment standard tools and processes

Monitors projects for adherence to defined application development processes

Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary

Communicates important application development policy changes that affect service provider and / or Marriott operations

Managing Day-To-Day Relationships with Teams

Manages application development projects in partnership with IT teams, business partners and providers

Oversees effective reporting within application development team

Leads project reviews with team on application development projects

Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

Monitors projects for alignment with defined business case process

Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

Manages, and improves service level reporting for application development

Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels

Assists with application development and maintenance of service provider project management standards and tools

Participates in client portfolio and demand management processes, and engages providers to ensure client satisfaction

Works with application development service providers

Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

Works with team to progress the service providers services to match client needs

Facilitates team and service provider compliance with the agreement

Validates service levels meet business needs

Facilitates the definition and enforcement of good service provider contracts

Supports the IT organization

Provides input to IT’s business strategy and planning as needed

Supports and follows defined IT Governance decision rights, standards and practices

Emphasizes accuracy and effectiveness of estimating and planning management with team

Provides input to business / discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program

Drives adoption metrics to demonstrate continuous improvement and alignment with the industry

Demonstrates continuous improvement through metrics of quality consistency and client satisfaction

Works with application development service providers, IT teams, and business partners to implement

continuous improvement activities

Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

Skill and Experience :

8+ years of experience in software engineering (software development & building products), with at least 5+ years in leadership role (people management).

6+ years of technical experience within architecture development, integration of backend systems, and development

Led the integration of large language models (LLMs) such as GPT, Google Gemini, and Llama etc. into enterprise applications, enabling conversational AI, and intelligent automation

Proven track record of leading or contributing to AI-enabled development projects, including the integration of AI / ML solutions into enterprise applications and digital platforms

Deep understanding of integrating AI models into cloud-native architectures and microservices, enabling real-time data processing and intelligent automation

In-depth knowledge of integration approaches and architectures

Deep understanding of the cloud-native solution, microservices-architecture, and at least one or more of the following areas : API orchestration architecture, mobile-front end architecture, customer engagement architecture

Knowledge of backend technologies – Node.JS, Java, SQL, NoSQL, Spring boot, Kafka, Spark

Digital Customer Experience platforms (Adobe AEM and Marketing Cloud, Analytics, DTM, Target, Search & Promote)

Java, JavaScript and CSS for large scale website development – ReactJS

Expertise with A / B testing and different methodologies applied to execute

Ability to bridge the gap between technology and business

Self-driven, curious and a fast learner, and able to work in a fast-paced environment launching new consumer products to market

Possess strong problem-solving skills and the ability to prioritize and manage multiple tasks

Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams

Relevant experience in systems integration and development, package analysis, and implementation

Experience designing cloud native solutions (e.g., AWS, Azure)

Excellent collaborator, working in fully agile product or software delivery teams regionally

Excellent written and verbal communication skills, as well as presentation skills

Influencing technology strategy by providing strategic advice, being a trusted advisor to discipline partners for leveraging / customizing software to meet their digital marketing requirements

Management of multiple Omni-Channel development efforts integrating with multiple back-end systems

Experience with Automation, CI / CD, Release Management processes and Application Deployments to Adobe Cloud.

Experience with multiple public cloud platforms like AWS and Azure

Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure

Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems

Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail

Education and Certifications :

Undergraduate degree or equivalent experience / certification

Work location : Hyderabad, India.

Work mode : Hybrid

Marriott’s core values :

At Marriott, our make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.