Talent.com
CDW - ServiceNow Architect/Lead - ITSM/ITIL Modules
CDW - ServiceNow Architect/Lead - ITSM/ITIL ModulesCDW • Delhi, IN
CDW - ServiceNow Architect / Lead - ITSM / ITIL Modules

CDW - ServiceNow Architect / Lead - ITSM / ITIL Modules

CDW • Delhi, IN
30+ days ago
Job type
  • Remote
Job description

Description : About the Role :

We are seeking a technically proficient ServiceNow Architect / Lead to design and implement scalable ServiceNow solutions tailored to complex enterprise needs.

  • The ideal candidate must have a deep understanding of ITSM modules and hands-on experience in one or more additional technical areas, including HAM, SAM, CMDB, Discovery, Integrations, EPro, or CSM.

Key Technical Responsibilities :

ITSM (Mandatory) :

  • Architect, implement, and optimize Incident, Problem, Change, Knowledge, and Request Management modules.
  • Develop and customize ITSM workflows using Flow Designer, Business Rules, Script Includes, and UI Policies.
  • Ensure strict adherence to ITIL best practices while configuring ServiceNow solutions.
  • Create performance dashboards, SLA tracking, and reporting solutions leveraging Performance Analytics and ServiceNow Reporting.
  • Proficiency in Additional Domains (One or More) :

    1. Hardware Asset Management (HAM) :

  • Design and implement lifecycle automation for hardware assets using HAM workflows and policies.
  • Integrate HAM with CMDB for accurate asset tracking and compliance.
  • Software Asset Management (SAM) :

  • Automate software license management, compliance checks, and reconciliation using SAM modules.
  • Implement integrations with software vendors for license tracking.
  • Configuration Management Database (CMDB) :

  • Architect and maintain a scalable and accurate CMDB, ensuring complete visibility into IT infrastructure.
  • Implement Service Mapping to provide end-to-end application and service dependency views.
  • Discovery :

  • Configure and maintain ServiceNow Discovery for precise infrastructure and application mapping.
  • Optimize probes, sensors, and patterns to ensure comprehensive discovery results.
  • Integrations :

  • Design and implement REST / SOAP API integrations with external systems.
  • Configure MID Servers for secure data exchange between ServiceNow and on-premises applications.
  • Develop and troubleshoot custom integrations with third-party tools.
  • Enterprise Procurement (EPro) :

  • Extend ServiceNow capabilities to streamline procurement workflows and automate vendor management.
  • Customer Service Management (CSM) :

  • Implement and optimize CSM modules to enhance customer engagement and user experience.
  • Integrate CSM with external CRM systems and communication platforms.
  • Technical Qualifications :

  • Experience : Proven experience as a ServiceNow Architect or Lead with extensive hands-on expertise.
  • Development Skills : Proficiency in JavaScript, HTML / CSS, AngularJS, and ServiceNow-specific tools like Flow Designer, Scripted REST APIs, and Scoped Applications.
  • Certifications : ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA) are highly preferred.
  • ITIL Expertise : Strong understanding of ITIL v3 / v4 frameworks.
  • Preferred Skills :

  • Experience with performance tuning, system upgrades, and instance management.
  • Familiarity with integrating ServiceNow with IT monitoring tools (e.
  • , SolarWinds, Splunk, Dynatrace).

  • Advanced knowledge of Service Portal customization and widget development
  • (ref : hirist.tech)

    Create a job alert for this search

    Servicenow • Delhi, IN

    Related jobs
    Senior Technical Architect

    Senior Technical Architect

    Digile • Delhi, IN
    ServiceNow Solution Architect / Technical Architect.ServiceNow solutions to address specific business challenges.The Solution Architect focuses on projects or functional areas within the broader ente...Show more
    Last updated: 10 days ago • Promoted
    Servicenow

    Servicenow

    Tata Consultancy Services • Delhi, IN
    Greetings from Tata Consultancy Services!!.ServiceNow Sr Developer / Consultant.Designs, develops, and implements solutions on the ServiceNow platform to automate business processes.Responsible for d...Show more
    Last updated: 30+ days ago • Promoted
    ServiceNow Developer

    ServiceNow Developer

    Luxoft • Delhi, IN
    Serve as Lead ServiceNow application developer responsible for implementing / using Optum's, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, ...Show more
    Last updated: 22 days ago • Promoted
    ServiceNow AI Developer

    ServiceNow AI Developer

    TerraGiG • Delhi, IN
    Welcome to Awign Expert, a division of Awign - India's largest work-as-a-service platform.At Awign Expert, we connect skilled professionals with exciting contractual or project-based work opportuni...Show more
    Last updated: 2 days ago • Promoted
    ServiceNow Developer

    ServiceNow Developer

    HTC Global Services • Delhi, IN
    Exciting Opportunity Alert! 🌟 HTC Global Services is hiring ServiceNow Developer for our premium project.HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business P...Show more
    Last updated: 2 days ago • Promoted
    ServiceNow Technical Lead

    ServiceNow Technical Lead

    TribolaTech Inc • Delhi, IN
    Position : ServiceNow Technical Lead.For tech lead we need someone with Technical expertise with stakeholder management experience. Preferred skills : ServiceNow Health assessment.ITSM, ITOM, HR, or ...Show more
    Last updated: 30+ days ago • Promoted
    ServiceNow Architect

    ServiceNow Architect

    Tata Consultancy Services • Delhi, IN
    Location : Hyderabad / Coimbatore.Lead the overall technical roadmap and architecture for ServiceNow implementations, ensuring solutions are scalable, efficient, and aligned with IT and business stra...Show more
    Last updated: 30+ days ago • Promoted
    ServiceNow Developer

    ServiceNow Developer

    Amroute • Delhi, IN
    Title : ServiceNow Senior Developer.Location : Singapore (Onsite role).This is not a remote role, this a onsite position at Singapore. Looking for someone who can relocate to Singapore.ServiceNow Seni...Show more
    Last updated: 2 days ago • Promoted
    Servicenow Developer

    Servicenow Developer

    Tata Consultancy Services • Delhi, Republic Of India, IN
    Good knowledge on different Service Now modules like Incident, Problem, Change, Asset Management, Service Management, CMDB, Service Portal, Workspaces etc. Ability to both configure and demonstrate ...Show more
    Last updated: 30+ days ago • Promoted
    Senior ServiceNow Developer

    Senior ServiceNow Developer

    Enterprise Minds, Inc • Delhi, IN
    We're Hiring! | Senior ServiceNow Developer / Architect 🚨.We’re looking for an experienced Senior ServiceNow Developer / Architect 🚨to join our growing team. Role : Senior ServiceNow Developer / Architec...Show more
    Last updated: 30+ days ago • Promoted
    Service now ITSM ITOM

    Service now ITSM ITOM

    Tata Consultancy Services • Delhi, IN
    TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced.Tata Consultancy Services (TCS). Design, develop, and implement scalable ServiceNow solutions with a focus o...Show more
    Last updated: 22 days ago • Promoted
    ServiceNow ITSM Developer

    ServiceNow ITSM Developer

    Tata Consultancy Services • Delhi, IN
    Greetings from TATA Consultancy Services!!.Thank you for expressing your interest in exploring a career possibility with the TCS Family. Hiring For : ServiceNow ITSM Developer.Bangalore -TCS, Gopalan...Show more
    Last updated: 23 days ago • Promoted
    ServiceNow Architect

    ServiceNow Architect

    Enterprise Minds, Inc • Delhi, IN
    The ideal candidate will have a proven track record of leading architecture, design, and delivery of ServiceNow solutions in large, complex environments. Lead the architecture, design, and implement...Show more
    Last updated: 30+ days ago • Promoted
    ServiceNow Developer / Lead-Remote-5+Years-Fulltime

    ServiceNow Developer / Lead-Remote-5+Years-Fulltime

    Tekgence Inc • Delhi, IN
    Remote
    Mode of Interview : Virtual (06th Dec'25).Client : One of our Prestigious client.Locations : Remote / Hyderabad / Pune / Bangalore. Mode of hiring : Full time / Permanent.Budget : 20-35 LPA (Based on exp ).Note : ...Show more
    Last updated: 2 days ago • Promoted
    ServiceNow ITSM Developer

    ServiceNow ITSM Developer

    Next Ventures • Delhi, IN
    ServiceNow Developer ITSM - India Remote.We are looking for a ServiceNow Developer with ITSM experience for a 6 month extendable contract. Gather the requirement from process / customer develop storie...Show more
    Last updated: 1 day ago • Promoted
    ServiceNow Solution Architect

    ServiceNow Solution Architect

    Amroute • Delhi, IN
    Title : ServiceNow Solution Architect.This a onsite position in Singapore, looking for someone who can relocate to Singapore. This role requires enterprise solution architect-level skills to assess c...Show more
    Last updated: 1 day ago • Promoted
    Servicenow Solution Architect

    Servicenow Solution Architect

    Amroute • Delhi, Republic Of India, IN
    Title : ServiceNow Solution Architect.This a onsite position in Singapore, looking for someone who can relocate to Singapore. This role requires enterprise solution architect-level skills to assess c...Show more
    Last updated: 11 hours ago • Promoted • New!
    Servicenow Developer

    Servicenow Developer

    S2Integrators • Delhi, Republic Of India, IN
    API integrations, UI Builder, and Surveys.The ideal candidate should be able to develop, configure, and support solutions on the ServiceNow platform while working closely with business and technica...Show more
    Last updated: 11 hours ago • Promoted • New!