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IT Manager

IT Manager

ConfidentialVadodara
20 days ago
Job description

Key Responsibilities

System Monitoring & Health Management

  • Proactively monitor system health and implement corrective actions before issues arise.
  • Conduct regular system monitoring and health checks.
  • Ensure all critical system backups are completed successfully.
  • Take proactive measures for system performance and uptime optimization.
  • Deliver and maintain uptime availability targets.

Incident, Problem & Change Management

  • Manage incidents and problems in alignment with established SLAs.
  • Perform root cause analysis on unplanned outages and implement preventive measures.
  • Responsible for upgrade tasks including service levels, kernel, and firmware.
  • Coordinate and manage outsourced IT partners for service delivery.

    • System Optimization & Performance

  • Optimize system and application performance through continuous monitoring.
  • Establish, monitor, and report landscape performance KPIs.
  • Initiate and manage improvement projects where KPIs are not met.
  • Collaborate with cross-functional teams to ensure consistent performance across the landscape.
  • Conduct technical analysis and support infrastructure implementations and upgrades.

    • Governance & Compliance

  • Maintain documentation and technical SOPs; institutionalize best practices.
  • Ensure adherence to landscape methodology, design, security, and general IT controls.
  • Review compliance status and implement corrective actions for non-compliance.
  • Ensure operations are aligned with the company's code of conduct and social responsibility guidelines.
  • Detect and report ethical breaches, corruption, or code of conduct violations immediately.

    • Housekeeping & Maintenance

  • Schedule and monitor housekeeping activities (e.g., archiving as per retention policies).
  • Ensure regular execution and updates of housekeeping jobs.
  • Ensure effective backup, restoration, and system refresh processes.

    • Resilience & Availability

  • Ensure proactive application maintenance to prevent disruptions.
  • Design high-availability plans covering backups, archiving, housekeeping, and health checks.
  • Minimize business disruption through fast resolution and root cause analysis.

    • Technical Skills & Tools

  • Proficiency in Microsoft Windows, Office 365, Linux, SCCM, VMware, Active Directory, Antivirus, Endpoint Security.
  • Cloud computing expertise : AWS / Azure.
  • Remote Desktop Support, Password Management.
  • Network fundamentals and troubleshooting skills.

    • Work Environment

  • Experience in a multi-site, manufacturing organization.
  • Prior experience in at least one Microsoft 365 implementation.
  • Familiarity with IT service frameworks such as ISO / IEC 20000, ITIL V5, COBIT5.

    • Skills Required

    VMware, Cloud Computing, Linux, Active Directory, Firmware, Information Technology, Antivirus

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