Telecaller

Role Overview :

As a Motor Insurance Telecaller, you will play a key role in reaching out to potential and existing customers to promote and sell motor insurance policies. You will assist clients with information, support policy applications, and ensure a seamless customer experience while achieving sales targets.

Key Responsibilities :

• Initiate outbound calls and handle inbound queries to promote motor insurance products
• Provide detailed information on motor insurance plans, coverage options, premiums, and benefits
• Assist customers in selecting suitable insurance plans based on their needs
• Process new policy applications, renewals, and updates accurately
• Maintain clear and updated records of customer interactions, sales activities, and follow-ups
• Meet or exceed monthly sales targets and key performance indicators (KPIs)
• Follow up with leads and existing customers to drive conversions and customer satisfaction
• Address and resolve customer complaints with professionalism
• Ensure compliance with company policies and IRDAI regulations

Requirements :

Skills Required

Telecalling, Telesales, Customer Service, Motor Insurance, Outbound Calling