Customer Care & Sales Support Executive (UK Energy Market)

Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCR

Company : Energyex UK

Location : Remote (India) – Delhi NCR

Shift :

Oct–Mar : 1 : 30 PM – 10 : 30 PM IST

Mar–Oct : 12 : 30 PM – 9 : 30 PM IST (UK Business Hours)

About Energyex :

Energyex is a UK-based consultancy specialising in utilities, cleaning, and property management solutions for housing associations and commercial clients.

We manage the full lifecycle — from energy procurement and invoice validation to cleaning operations and rebate reporting — providing end-to-end operational support.

We are now expanding into a BPO Hub in Delhi to serve our growing UK client base.

Role Overview

We’re hiring an experienced Customer Care & Sales Support Executive with a background in sales, client communication, and back-office coordination to manage day-to-day UK client operations.

You’ll handle supplier communication, quotations, contracts, and CRM updates while supporting sales and lead conversion .

The ideal candidate combines customer service excellence with a sales-driven mindset and has hands-on experience with UK energy suppliers or brokers.

Key Responsibilities

Daily client communication and supplier coordination.

Manage CRM data (MPAN / MPRN, supplier info, contract dates).

Prepare, draft, and submit contracts via supplier portals.

Handle quotations, renewals, and supplier objections.

Support new lead qualification and conversion through Energyex’s lead system.

Validate supplier invoices and ensure compliance with agreed terms.

Maintain accuracy and meet company SLAs.

Compensation & Incentives

Salary : ₹28,000 – ₹35,000 / month

Incentives :

3% on renewal / contract submissions

Up to 15% on converted leads (Energyex invests heavily in verified UK business leads)

Additional performance bonuses available

Career Growth

Clear progression path to Senior Executive and BPO Operations Lead (Managerial Role) within our Delhi hub.

Ideal Candidate

Experience with UK energy suppliers, brokers, or consultants (mandatory)

Strong sales and customer support background

Excellent written and spoken English

Skilled in CRM systems, Excel / Google Sheets

Detail-oriented, proactive, and target-driven

Why Join Energyex

Join a growing UK consultancy expanding into India

Combine sales + operations in one impactful role

Transparent incentives and growth plan

Work-from-home flexibility with clear accountability

Apply Now :

Send your CV with a short note about your UK energy and sales experience to info@energyex.uk

Shortlisted candidates will be invited for a virtual interview and training .