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Senior Technical Expert
beBeeAdministrativeThoothukudi, Tamil Nadu, India1 day ago
Job descriptionManage integrations between Gainsight and other systems (Salesforce, data warehouses, support platforms). Monitor and troubleshoot data sync issues and integration failures. Develop and maintain data transformation workflows to ensure accurate customer health scoring. Create and optimize data load processes for customer data, usage metrics, and engagement information. Build and maintain dashboards, reports, and analytics for various stakeholder groups. Design customer health scorecards and risk indicators. Create executive-level reporting on customer success metrics and KPIs. Support ad-hoc reporting requests and data analysis needs. Identify opportunities to automate manual processes within Gainsight. Configure automated workflows, CTAs (Calls to Action), and playbooks. Implement best practices for customer lifecycle management. Optimize Journey Orchestrator programs for customer engagement. Provide technical support to Customer Success Managers and other Gainsight users. Conduct training sessions for new features and functionality. Create and maintain documentation for processes and configurations. Collaborate with onshore teams to understand requirements and deliver solutions. Bachelor's degree in Computer Science, Information Systems, Business, or related field. Experience working in Customer Success, SaaS, or technology environments. Proven track record of managing enterprise software platforms. Experience working in offshore / remote teams with global stakeholders. Strong understanding of Gainsight NXT platform capabilities and limitations. Proficiency in Salesforce administration and integration. Experience with data analysis and SQL queries. Knowledge of REST APIs and integration tools (MuleSoft, Workato, or similar).
Job Overview
A dynamic and forward-thinking professional with exceptional technical expertise is required to take on a senior role as Administrative Specialist .
The ideal candidate will have a proven track record of managing complex software platforms, configuring automated workflows, and implementing best practices for customer lifecycle management.
Key Responsibilities
- Manage day-to-day administration of the Gainsight platform, including user management, permissions, and security settings.
- Configure and maintain Rules Engine, Data Designer, Journey Orchestrator, and other Gainsight modules.
- Design and implement custom objects, fields, and relationships to support evolving business requirements.
- Maintain data integrity through regular audits, cleanup activities, and validation processes.
Integration & Data Management
Reporting & Analytics
Process Optimization & Automation
Stakeholder Support & Training
Required Qualifications
Technical Skills
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Technical Expert • Thoothukudi, Tamil Nadu, India
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